Retail Store Operations Lead

Hibbett, Inc.; Canton (OH); On-site; USD 18,000 - 23,000; Full time

Job summary

Hibbett Retail, Inc. is seeking an Assistant Manager in Canton, OH to support the Store Manager in daily operations, merchandising, and customer service.

The role requires knowledge of multiple product areas and a focus on achieving store goals while upholding company policies. The position emphasizes supervisory responsibilities in the Store Manager’s absence, with a strong emphasis on team leadership, staffing, and training, and delivering outstanding customer service.

Qualifications

• Retail experience in footwear and athletic apparel preferred.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and meet goals.
• Self-starter with initiative to take on tasks.
• Strong attention to detail and multitasking.
• Team-player with a passion for outstanding customer service and selling merchandise.

Responsibilities

• Assist Store Manager in controlling store assets and operations.
• Collaborate with Store Manager to plan selling, restocking, merchandising, ordering, and scheduling.
• Act as store lead in the Store Manager's absence.
• Assist in recruiting, training, and evaluating store personnel.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales statistics, and expenses to support profitability.
• Direct staff to complete department tasks and maintain standards.
• Keep Store Manager informed on inventory movement and customer trends.
• Deliver exceptional customer service per policy manuals.
• Promote and sell services and merchandise offered by the store.
• Uphold all company policies and procedures.

Skills

Retail experience

Customer service

Interpersonal skills

Team management

Self-starter

Attention to detail

Team player

Job description

Hibbett Retail, Inc. is seeking an Assistant Manager in Canton, OH to support the Store Manager in daily operations, merchandising, and customer service.

The role requires knowledge of multiple product areas and a focus on achieving store goals while upholding company policies. The position emphasizes supervisory responsibilities in the Store Manager’s absence, with a strong emphasis on team leadership, staffing, and training, and delivering outstanding customer service.