Retail Store Manager – Team Leader & Customer Experience

Lex; Tigard (OR); On-site; USD 70,000 - 90,000; Full time

Job summary

Apple is seeking a Store Manager for the Apple Store in Tigard, Oregon. You will lead a team, coach, and develop staff to deliver exceptional customer service while meeting performance goals and business priorities.

You will recruit, train, and retain a diverse, high-performing team, actively participate in floor leadership, and address customer and employee concerns. You will implement operational strategies, uphold policies, and foster an inclusive, respectful workplace aligned with Apple's

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Be proficient in written and spoken English.
• Have experience leading others in retail, sales, or a related field.

Responsibilities

• Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
• Perform other tasks as needed.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Skills

Retail leadership

Flexible schedule

English proficiency

Job description

Apple is seeking a Store Manager for the Apple Store in Tigard, Oregon. You will lead a team, coach, and develop staff to deliver exceptional customer service while meeting performance goals and business priorities.

You will recruit, train, and retain a diverse, high-performing team, actively participate in floor leadership, and address customer and employee concerns. You will implement operational strategies, uphold policies, and foster an inclusive, respectful workplace aligned with Apple's