US-Manager

Apple Inc.; Portland (OR); On-site; USD 70,000 - 90,000; Full time

Job summary

Apple Inc. in Portland, Oregon, seeks an Apple Store Manager to lead a team, coach and develop associates, and participate in Floor Leadership to deliver exceptional customer experiences and meet store priorities.

The role focuses on recruiting, developing, and retaining a diverse, high-performing team, while addressing escalations, upholding policies, and protecting company assets in a fast-paced retail environment that reflects Apple’s values of inclusion and excellence.

Qualifications

• Experience leading teams in retail or sales.
• Ability to recruit, train, and retain staff.
• Proven track record of achieving performance goals.
• Proficient English communication.

Responsibilities

• Lead a team, developing and empowering team members to learn, grow, and achieve performance goals.
• Actively participate in Floor Leadership by engaging with team members and customers to meet priorities.
• Drive store performance by planning and executing operational strategies in assigned areas.
• Recruit, train, develop, and retain a diverse, high-performing team.
• Uphold company policies and safeguard assets while maintaining a safe, inclusive environment.

Skills

Team Leadership

Retail Experience

Customer Service

English Proficiency

Job description

Portland Metro Area, Oregon, United States Apple Retail

A Manager at an Apple Store leads, coaches, and develops a team who delivers exceptional customer experiences. You prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities. A Manager is responsible for driving the performance of key goals within assigned areas of the store, in addition to company priorities. You work alongside and collaborate with others to execute strategy and deliver on Apple’s goals.

Description

Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals. Assist with recruiting, training, developing, and retaining a diverse, high‑performing team. Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered. Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate. Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas. Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members.

Minimum Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in written and spoken English (sign language supported).
• Have experience leading others in retail, sales, or a related field.

Preferred Qualifications

• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instill trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
• Communicate with excellence, and tailor your communication style to different audiences.
• Develop others through mentorship, coaching, and effective feedback.
• Provide support and guide others through challenges while remaining calm in a fast‑paced and constantly changing retail environment.
• Resolve conflict and settle differences in productive ways.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace.

Learn about reasonable accommodations for job applicants.

Apple accepts applications to this posting on an ongoing basis.