Retail Store Manager- Overland Park

Sun Tan City, LLC; Overland Park (KS); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the beauty sector is seeking a Salon Director to lead a team in delivering exceptional client experiences. This pivotal role involves overseeing salon operations, ensuring client satisfaction, and fostering a positive work environment. You will have the opportunity to develop your team, maintain high standards of cleanliness, and drive company success through effective management and operational excellence. Join a vibrant workplace where growth opportunities abound, and your contributions will be valued. This is your chance to make a significant impact in a rewarding career.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Training & development

Vision insurance

Qualifications

• Management and/or sales experience required.
• Basic computer skills (Word, Excel, Outlook).
• Strong client service knowledge and operational practices.

Responsibilities

• Developing and coaching employees to provide excellent client experiences.
• Maintaining salon cleanliness, sanitation, and organization.
• Analyzing financial reports to identify performance trends.

Skills

Management Experience

Sales Experience

Client Service Knowledge

Problem-Solving Skills

Organizational Skills

Leadership Skills

Team Building Skills

Education

College Education

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Additional Benefits:

• Employment growth opportunities
• Competitive wages based on experience and abilities
• Flexible scheduling
• Competitive bonus plan
• Employee discounts on products & services

Company Overview

Sun Tan City is one of the largest family-owned tanning salon chains in the country with approximately 250 salons in 20 states. It’s part of the Glow Brands family, which includes Sun Tan City, Planet Fitness, and Buff City Soap, headquartered in Louisville & Elizabethtown, Kentucky. The company manages over 350 locations and employs over 2200 individuals.

We provide products, services, and knowledge-based recommendations through trusted, friendly client relationships that help our clients look good, feel good, and build confidence.

Glow Brands are filled with enthusiastic, fun employees who are passionate about our brands. You’ll enjoy working in a positive environment where coworkers become friends. We offer valuable skills development, opportunities for advancement, and leadership. We provide excellent benefits for all Full Time & Part Time Employees.

Job Summary

This position contributes to Sun Tan City’s success by leading a team to create and maintain an exceptional client experience. The Salon Director manages the overall operation of the salon, including supervising staff, making staffing decisions, ensuring client satisfaction, monitoring staff performance, handling maintenance issues, ensuring cleanliness, and managing safety and security. The role requires modeling Sun Tan City principles to deliver outstanding service.

Tasks & Responsibilities:

• Developing and coaching employees to provide excellent client experiences.
• Addressing client concerns promptly.
• Maintaining a calm and positive demeanor during busy periods.
• Ensuring a client-first attitude and holding team accountable for service quality.
• Driving company metrics through action plans and staff motivation.
• Promoting the culture, values, and mission of Sun Tan City with integrity and honesty.
• Delegating responsibilities for smooth operations.
• Maintaining salon cleanliness, sanitation, and organization.
• Managing staffing levels for employee development and operational needs.
• Adhering to wage and hour laws for non-exempt employees and minors.
• Using operational tools to achieve excellence, including labor guidelines, reports, cash, and inventory management.
• Analyzing financial reports to identify performance trends and issues.
• Conducting performance assessments and setting goals to improve sales.
• Managing ongoing sales efforts.
• Working a minimum of 5 days per week, totaling 40 hours, with varying shifts based on business needs.

Experience:

• College education preferred but not required.
• Management and/or sales experience required.
• Basic computer skills (Word, Excel, Outlook).
• Effective management in a fast-paced environment.
• Strong client service knowledge and operational practices.
• Problem-solving and organizational skills.
• Leadership skills with coaching and mentoring abilities.
• Team building skills.
• Ability to prioritize and delegate tasks.

Physical Requirements:

• Ability to stand and walk for long periods.
• Ability to bend at the waist for cleaning equipment.
• Ability to lift or assist with lifting heavy items.
• Ability to bend down to pick up items from the floor.
• Ability to perform cleaning functions such as dusting, sweeping, mopping, and scrubbing.