Retail Store Manager - Merrell

Hush Puppies Retail, LLC (United States); North Charleston (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

Wolverine Worldwide is seeking a store leader to drive sales, service, and operational excellence in a fast-paced retail environment. You will model brand standards, coach the team, and manage day-to-day store performance across KPIs and payroll-related costs.

Responsibilities include delivering outstanding customer experiences, maintaining strong product and stock controls, and building relationships with customers and the local community.

Qualifications

• Experience in a management role in retail environment.
• Proven sales background and ability to deliver store KPIs.
• Flexible schedule including mornings, evenings, weekends and holidays.
• Passion for our brands and lifestyle products.
• Ability to work under pressure and manage multiple tasks.
• Proficient in POS systems and budget management.
• Exceptional customer service and team management.
• Awareness of market trends in retail.
• High School diploma or equivalent.

Responsibilities

• Serve as a role model and motivate the team to embody brand values, fostering an inclusive and positive working atmosphere.
• Take ownership of all sales and profit results, driving cost management of all aspects outlined on the P&L reporting, including payroll, expenses and sales KPIs.
• Deliver outstanding customer service, demonstrating role‑model behaviours for the entire team.
• Communicate efficiently both on the floor and behind the scenes, ensuring clarity and alignment.
• Develop and maintain relationships across the business, with customers and community partners.
• Promote a supportive, productive and inclusive environment that encourages teamwork and accountability.
• Ensure policies, operational standards and procedures are communicated, understood and implemented, covering security, people, health & safety and stock management.
• Identify innovative and creative methods to boost customer loyalty and strengthen the brand locally within the community.
• Partner with the wider business to ensure prompt stock placement and oversee the overall smooth operation of the store.
• Manage change within the store, engaging staff to adopt new ways of working aligned with the brand.
• Create amazing customer experiences through authentic service that leaves a lasting impression.

Skills

Retail management

Sales leadership

Customer service

Team management

POS systems

Budget management

Payroll

Flexibility

Market awareness

Education

High School diploma or equivalent

Tools

POS systems

Job description

Position Overview

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing our brand portfolio, including Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. We empower, engage and inspire our consumers—every step of the way. We are looking for highly motivated and enthusiastic leaders who are driven to deliver results and achieve targets.

Responsibilities

• Serve as a role model and motivate the team to embody brand values, fostering an inclusive and positive working atmosphere.
• Take ownership of all sales and profit results, driving cost management of all aspects outlined on the P&L reporting, including payroll, expenses and sales KPIs.
• Deliver outstanding customer service, demonstrating role‑model behaviours for the entire team.
• Communicate efficiently both on the floor and behind the scenes, ensuring clarity and alignment.
• Develop and maintain relationships across the business, with customers and community partners.
• Promote a supportive, productive and inclusive environment that encourages teamwork and accountability.
• Ensure policies, operational standards and procedures are communicated, understood and implemented, covering security, people, health & safety and stock management.
• Identify innovative and creative methods to boost customer loyalty and strengthen the brand locally within the community.
• Partner with the wider business to ensure prompt stock placement and oversee the overall smooth operation of the store.
• Manage change within the store, engaging staff to adopt new ways of working aligned with the brand.
• Create amazing customer experiences through authentic service that leaves a lasting impression.

Qualifications

• Experience in a management role, thriving in a fast‑paced and client‑focused retail environment.
• Commercial approach with a proven sales background and experience setting and delivering store KPIs.
• Flexible and adaptable, comfortable working in a dynamic environment with a flexible schedule, including mornings, evenings, weekends and holidays.
• Passion for our brands and lifestyle products.
• Ability to work under pressure, manage multiple tasks simultaneously and drive results.
• Proficient in POS systems and budget management, including payroll and expenses.
• Exceptional customer service and team management skills, with a track record of developing others.
• Awareness of market trends in the retail industry.
• High School diploma or equivalent.

Working Conditions

Retail environment. US Candidates Only.

EEO Statement

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are an equal opportunity employer and aim to create equal opportunities for our associates, customers and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or any other legally protected characteristic. Performing duties consistent with the Company’s AAP/EEO goals and policies.