Retail Store Manager - Merrell

Merrell; North Charleston (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Wolverine Worldwide seeks an experienced Store Manager to lead a high-performing retail team in North Charleston, SC. You will drive sales, manage the P&L, and ensure exceptional customer service, aligning with brand values and store standards.

You will motivate staff, optimize operations, and maintain a positive, inclusive store culture while delivering on targets and fostering community engagement.

Qualifications

• Experience in a management role within a fast-paced retail environment.
• Proven sales background with ability to set and deliver store KPIs.
• Flexible and adaptable to a demanding retail schedule.
• Willingness to work mornings, evenings, weekends and holidays.
• Passion for our brands and brand lifestyles.
• Ability to work under pressure and manage multiple tasks.
• Proficiency with POS systems and checkout processes.
• Budget management experience including payroll and expenses.
• Strong customer service and team development skills.
• Interest in and awareness of current retail market trends.

Responsibilities

• Be a role model; motivate and engage your team to bring brand values to life daily.
• Own all sales and profit results, drive cost management for the P&L.
• Deliver outstanding service to all customers and model ideal behaviors.
• Communicate efficiently on floor and behind the scenes; build relationships.
• Foster an inclusive, productive environment promoting teamwork and accountability.
• Ensure policies and procedures are understood and followed.
• Identify methods to boost loyalty and drive local brand presence.
• Collaborate with the broader business for stock placement and operation.
• Lead store change management and adoption of new ways of working.
• Create amazing customer experiences through authentic service.

Skills

Store management

Sales targets

Flexibility

Scheduling availability

Brand passion

Work under pressure

POS proficiency

Budget management

Customer service leadership

Market trends awareness

Education

High School diploma or equivalent

Tools

POS systems

Job description

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories with a footprint in approximately 200 countries and territories. Wolverine Worldwide is dedicated to advancing brands such as Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty, and Wolverine. We empower, engage, and inspire consumers – every step of the way.

Our Store Managers are incredible, inspiring, and innovative retail leaders. With a true love for sales and product, you will be joining a network of amazing individuals who are committed to achieving the best for both our brand and our people and bringing our values to life every day. We are looking for highly motivated and enthusiastic leaders who are driven to deliver results and achieve targets. Recruiting, hiring, and developing a cohesive team of highly motivated and engaged individuals will be an integral aspect of the role alongside maintaining an exceptional selling culture where customer service is at the heart of everything we do.

Key Responsibilities

• Be a role model – motivate and engage your team to bring brand values to life every day, promote an inclusive and positive working atmosphere, and celebrate success.
• Own all sales and profit results, drive cost management for the P&L, including payroll, sales, and KPIs.
• Deliver outstanding service to all customers, demonstrating role‑model behaviours for the entire team.
• Communicate efficiently, both on the floor and behind the scenes. Build and maintain relationships across the business, with customers and community partners.
• Foster a supportive, productive, and inclusive environment that promotes teamwork and accountability.
• Ensure policies, operational standards, and procedures are communicated, understood, and implemented, covering security, people, health & safety, and stock management.
• Identify innovative and creative methods to consistently boost customer loyalty and drive the brand locally within the community.
• Partner with the wider business to ensure prompt stock placement and manage the smooth running of the store overall.
• Lead change management in the store, engaging your team to adopt new ways of working.
• Create amazing experiences for customers through authentic service that leaves a lasting impression.

Knowledge, Skills, and Abilities Required

• Experience in a management role, at a fast‑paced, client‑focused retail environment.
• Commercial approach with a proven sales background and experience setting and delivering store KPIs.
• Flexible and adaptable to work in a fast‑paced environment.
• Flexible schedule and availability for mornings, evenings, weekends, and holidays.
• Passion for our brands and brand lifestyles.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Proficiency in POS systems.
• Budget management experience, including payroll and expenses.
• Exceptional customer service and team management skills with a proven track record of developing others.
• Interest in and awareness of market trends in the retail industry.

Working Conditions

• Retail environment

US Candidates Only

• Performing duties consistent with the company’s AAP/EEO goals and policies.
• High School diploma or equivalent.

The statements above are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties, and skills which may be required.

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer, creating equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.