Retail Store Manager - Merrell

Hush Puppies Retail, LLC (United States); Asheville (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Wolverine Worldwide is seeking a Store Manager to lead a dynamic retail team in Asheville, NC. You will drive sales, manage payroll and KPIs, and ensure exceptional customer service that reflects our brand standards.

The role emphasizes leadership, change management, and relationship-building with customers and community partners, while maintaining a positive, inclusive store environment.

Qualifications

• Experience in a management role in a fast-paced retail environment.
• Proven sales background with store KPIs.
• Flexible and adaptable in a fast-paced environment.
• Flexible schedule including mornings, evenings, weekends and holidays.
• Passion for our brands and brand lifestyles.
• Ability to work under pressure and manage multiple tasks at once.
• Proficient in POS systems.

Responsibilities

• Motivate and engage your team to live brand values daily.
• Own all sales and profit results, driving cost management including payroll and KPIs.
• Deliver outstanding service to all customers, modeling ideal behaviors.
• Communicate efficiently on the floor and behind the scenes.
• Develop and maintain relationships with customers and community partners.
• Foster an inclusive, productive environment with teamwork and accountability.
• Ensure policies, standards and procedures are understood and followed, including safety and stock management.
• Identify innovative methods to boost customer loyalty and brand presence locally.
• Lead change management in store and implement new ways of working.
• Create amazing experiences for customers through authentic service.

Skills

Retail management

Sales KPI management

Customer service

Team leadership

Flexibility

Education

High School diploma

Tools

POS systems

Job description

About Wolverine Worldwide

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing its expanding portfolio of brands, including Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty, and Wolverine.

Key Responsibilities

• Be a role model – You’ll motivate and engage your team to bring to life the brand values everyday, always promoting an inclusive and positive working atmosphere underpinned by celebrating success.
• Ownership of all sales and profit results, driving cost management of all aspects outlined on the P&L reporting, inclusive of payroll managements, sales & KPIs.
• Deliver outstanding service to all customers, demonstrating role model behaviours for all the team.
• Always communicate efficiently, both on the floor and behind the scenes.
• Develop and maintain relationships across the business, with your customers and with community partners.
• Focus on fostering a supportive, productive and inclusive environment that promotes teamwork and accountability.
• Consistently ensure policies, operational standards and procedures are communicated, understood & implemented, inclusive of anything security, people, health & safety and stock management focused.
• Identify innovative and creative methods to consistently go above and beyond when it comes to boosting customer loyalty and driving the brand locally within the community.
• Always put your team first, fostering a supportive, productive and inclusive environment.
• Partner with the wider business to ensure prompt placement of stock and take responsibility for the smooth running of your store overall.
• Responsible for all change management in store, and engage your team to adhere to new ways of working within the brand.
• Create amazing experiences for customers through authentic customer service that will leave a lasting impression.

Qualifications

• Experience in a management role, at your best in a fast‑paced and client‑focused retail environment.
• Commercial approach, with a proven sales background and previous experience setting and delivering store KPIs.
• Flexible and adaptable, comfortable working in a fast‑paced environment.
• Flexible schedule and availability to work mornings, evenings, weekends and holidays.
• Passion for our brands and brand lifestyles.
• Ability to work under pressure and manage multiple tasks at once.
• Proficient in POS systems.
• Budget management experience, including payroll, expenses, etc.
• Exceptional customer service and team management skills, including a proven track record of developing others.
• Interest in and awareness of market trends in the retail industry.

Working Conditions

Retail environment. US Candidates Only. Performing duties consistent with the Company’s AAP/EEO goals and policies. High School diploma or equivalent.

Equal Opportunity Statement

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required. Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.