Retail Store Manager - Lucrative Bonus & Benefits

Cash America Pawn; Fort Worth (TX); On-site; USD 20,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Tuition reimbursement

Earned wage access

Unlimited commission

Vacation pay

Sick time

Employee discounts

401k program

Pet insurance

Job summary

FirstCash Holdings, Inc. is seeking a Retail Store Manager in Fort Worth, TX. The role requires 2+ years in management with strong customer service experience and will lead daily store operations, staff development, and customer relations.

The position offers a competitive wage of $14.70 to $25.00 per hour plus a very lucrative monthly bonus and a comprehensive benefits package including Earned Wage Access, 401k, and tuition reimbursement.

Qualifications

• 2+ years of management and customer service experience.
• Ability to lead and coach store staff.
• Bilingual applicants are encouraged to apply!

Responsibilities

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.
• Recruit top talent by sourcing candidates through company-prescribed channels.
• Opens and closes the store, including but not limited to, counting cash drawers and merchandise, and ensuring all procedures are followed to ensure the protection of assets.
• Ensures asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal-setting.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete the assigned tasks and training for self-development as requested.
• Communicate clearly with employees to ensure that they understand the store’s mission and profit objectives.
• Remain up-to-date on product knowledge.
• Other related duties as assigned.

Skills

Customer service

Management experience

Leadership

Staff coaching

Bilingual ability

Education

High School Diploma or GED

Tools

POS systems

Job description

FirstCash Holdings, Inc. is seeking a Retail Store Manager in Fort Worth, TX. The role requires 2+ years in management with strong customer service experience and will lead daily store operations, staff development, and customer relations.

The position offers a competitive wage of $14.70 to $25.00 per hour plus a very lucrative monthly bonus and a comprehensive benefits package including Earned Wage Access, 401k, and tuition reimbursement.