Retail Store Manager | Lead Teams, Grow Sales & Service

Cash America Pawn; Everett (WA); On-site; USD 53,000 - 61,000; Full time

Benefits offered by this job

Monthly bonus opportunities based on店?

Earned Wage Access available after day

Employee discounts starting day one

Medical, Dental, Vision, Life & 2?

Vacation & Sick/Personal time based on

401(k) auto-enrollment after 6 months

Tuition reimbursement opportunities

Job summary

First Cash Holdings, Inc. is seeking an experienced Store Manager in Everett, WA to lead daily operations, grow sales, and deliver outstanding customer service.

You will coach staff, optimize inventory, manage pricing, and ensure regulatory compliance while driving profitability and loyalty across a broad range of merchandise. The role demands strong leadership, recruiting, and vendor relations skills, with a focus on team development and performance improvements in a fast-paced retail

Qualifications

• Minimum 21 years old with a high school diploma or equivalent.
• 2+ years of management and customer service experience.
• Retail or multi-unit retail experience preferred.
• Strong leadership, coaching, and employee development skills.
• Experience recruiting, developing, and retaining talent.
• Ability to analyze business results and drive performance improvements.
• Comfortable standing, lifting up to 50 lbs and performing physical tasks.
• Flexible retail schedule including weekends and holidays.
• Bilingual applicants encouraged to apply.

Responsibilities

• Lead all aspects of daily store operations.
• Deliver exceptional customer service and promote a customer-focused culture.
• Recruit, hire, train, coach, and develop team members.
• Drive sales, loan, and profitability goals.
• Analyze business results and implement action plans to improve performance.
• Manage inventory, merchandising, and store presentation standards.
• Oversee asset protection, cash handling, and operational compliance.
• Monitor loan and buying transactions for accuracy and integrity.
• Build customer relationships and support new customer acquisition.
• Communicate goals, expectations, and performance objectives to the team.
• Maintain product knowledge across merchandise categories.

Skills

Leadership

Coaching

Employee development

Recruiting

Talent development

Business analysis

Customer service

Education

High school diploma

Tools

POS system

Basic computer skills

Job description

First Cash Holdings, Inc. is seeking an experienced Store Manager in Everett, WA to lead daily operations, grow sales, and deliver outstanding customer service.

You will coach staff, optimize inventory, manage pricing, and ensure regulatory compliance while driving profitability and loyalty across a broad range of merchandise. The role demands strong leadership, recruiting, and vendor relations skills, with a focus on team development and performance improvements in a fast-paced retail