Retail Store Manager - Lead Team & Guest Experience

Simply Southern Holdings LLC; Winston-Salem (NC); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

Simply Southern is seeking a Store Manager to lead a high-volume retail location in Winston-Salem, NC. You will drive customer satisfaction, oversee staff performance, scheduling, and training, and ensure standards for service, product quality, and store operations.

The role requires strong communication, leadership, and financial acumen, with 45+ hours weekly and weekend availability in person. Competitive benefits accompany a full-time position in a growing brand known for its vibrant apparel.

Qualifications

• Excellent communication skills to connect effectively with customers and co-workers
• Ethics and positive attitude that support our values and culture
• Ability to manage a fast-paced, high-volume, customer-focused store
• Ability to use a PC
• Ability to understand financial reports
• Strong time-management skills and ability to multi-task, prioritize, and organize
• Ability to lift up to 50 pounds
• Ability to stand/walk for up to 10 hours per day
• Available 45+ hours per week; able to work flexible hours including weekends and closing shifts

Responsibilities

• Identify, interview, and hire great employees that represent our core values and culture
• Properly train and develop employees
• Create a great environment at work
• Delegate tasks to employees and provide follow-up/feedback
• Hold employees accountable for their performance; provide coaching and counseling as needed
• Provide effective and open communication on goals during meetings; recognize positive contributions
• Educate employees on and enforce all appropriate personnel policies, labor laws, and safety procedures
• Ensure employees provide fast, friendly, and accurate service
• Effectively handle customer issues; improve mystery shopper scores
• Measure customer satisfaction and plan to improve satisfaction and loyalty
• Ensure product quality, store cleanliness, maintenance, and security standards
• Create employee schedules
• Ensure proper cash handling and deposit procedures
• Ensure inventory and ordering systems are in place

Skills

Communication

Customer service

Team leadership

Financial literacy

PC skills

Time management

Physical stamina

Weekend availability

Education

High school or equivalent

Job description

Simply Southern is seeking a Store Manager to lead a high-volume retail location in Winston-Salem, NC. You will drive customer satisfaction, oversee staff performance, scheduling, and training, and ensure standards for service, product quality, and store operations.

The role requires strong communication, leadership, and financial acumen, with 45+ hours weekly and weekend availability in person. Competitive benefits accompany a full-time position in a growing brand known for its vibrant apparel.