Retail Manager

Simply Southern Holdings; Winston-Salem (NC); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

Simply Southern is seeking a Store Manager in Winston-Salem, NC to lead store operations, staffing, and customer experience. This full-time role oversees hiring, coaching, scheduling, and adherence to policies, while driving sales and service quality in a fast-paced environment.

You will manage staff development, ensure safety standards, and maintain inventory with a focus on delivering exceptional customer experiences and store performance.

Qualifications

• Excellent communication skills to connect effectively with customers and co-workers
• Ability to manage a fast-paced, high-volume, clean, customer-focused store
• Ability to lift up to 50 pounds
• Ability to stand/walk for up to 10 hours per day
• Available 45+ hours per week; able to work flexible hours as necessary to manage and operate the store effectively, including weekends and closing shifts as needed

Responsibilities

• Identify, interview, and hire great employees that represent our core values and culture
• Properly train and develop employees
• Create a great environment at work
• Delegate tasks to employees and provide follow-up/feedback
• Hold employees accountable for their performance; provide coaching and counseling as needed
• Provide effective and open communication on goals during meetings; recognize positive contributions.
• Educate employees on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
• Ensure employees provides fast, friendly, and accurate service
• Effectively handle customer issues; continuously improve mystery shopper scores
• Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
• Ensure product quality, store cleanliness, maintenance, and security standards are met
• Create employee schedules
• Ensure proper cash handling and deposit procedures are followed
• Ensure appropriate inventory and ordering systems are in place

Skills

Communication

Customer focus

Leadership

Multi-tasking

PC skills

Time management

Education

High school diploma

Job description

Job DetailsJob Location: Winston, NC 27103Position Type: Full TimeSalary Range: $50,000.00 - $53,000.00 Salary/yearSimply Southern is a nationally recognized apparel brand that celebrates the preppy American lifestyle. Founded in Greensboro, NC in 2005, Simply Southern has been creating vibrant, catchy t-shirts and clothing for more than a decade. Simply Southern began as a small apparel kiosk in a mall in 2005. Today, Simply Southern is sold by over 6,000 independent retailers and has 27 of our own retail stores throughout 12 states. Between our corporate office, production facility, and retail locations, Simply Southern employs over 400 people. Simply Southern is passionate about helping the less fortunate and using our success for good. Simply Southern donates to a variety of organizations, but are best known for our efforts to help sea turtle conservation and ChildFund International. To date, Simply Southern has donated over $6 million in cash and merchandise.

POSITION SUMMARY:

Store Managers address the overall business needs, including customer experience, employee experience, and the store operations. They are responsible for the performance of their store and their employees, they must be able to quickly assess any issues and address them. Store Managers will work closely with their District Managers and other upper level management to ensure their store and employees are performing at the company standard and following all company policies and procedures. Store Managers will be responsible for all staffing or scheduling, employee performance, and training and development.

KEY RESPONSIBILITIES:

• Identify, interview, and hire great employees that represent our core values and culture
• Properly train and develop employees
• Create a great environment at work
• Delegate tasks to employees and provide follow-up/feedback
• Hold employees accountable for their performance; provide coaching and counseling as needed
• Provide effective and open communication on goals during meetings; recognize positive contributions.
• Educate employees on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
• Ensure employees provides fast, friendly, and accurate service
• Effectively handle customer issues; continuously improve mystery shopper scores
• Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
• Ensure product quality, store cleanliness, maintenance, and security standards are met
• Create employee schedules
• Ensure proper cash handling and deposit procedures are followed
• Ensure appropriate inventory and ordering systems are in place

QualificationsQUALIFICATIONS/SKILLS:

• Excellent communication skills to connect effectively with customers and co-workers
• Possess the ethics and positive attitude that support our values and culture
• Ability to manage a fast-paced, high-volume, clean, customer-focused store
• Ability to use a PC
• Ability to understand financial reports
• Strong time-management skills and ability to multi-task, prioritize, and organize
• Ability to lift up to 50 pounds
• Ability to stand/walk for up to 10 hours per day
• Available 45+ hours per week; able to work flexible hours as necessary to manage and operate the store effectively, including weekends and closing shifts as needed

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person