Retail Store Manager — Lead Team & Customer Experience

Simply Southern Holdings; Winston-Salem (NC); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

Simply Southern is seeking a Store Manager in Winston-Salem, NC to lead store operations, staffing, and customer experience. This full-time role oversees hiring, coaching, scheduling, and adherence to policies, while driving sales and service quality in a fast-paced environment.

You will manage staff development, ensure safety standards, and maintain inventory with a focus on delivering exceptional customer experiences and store performance.

Qualifications

• Excellent communication skills to connect effectively with customers and co-workers
• Ability to manage a fast-paced, high-volume, clean, customer-focused store
• Ability to lift up to 50 pounds
• Ability to stand/walk for up to 10 hours per day
• Available 45+ hours per week; able to work flexible hours as necessary to manage and operate the store effectively, including weekends and closing shifts as needed

Responsibilities

• Identify, interview, and hire great employees that represent our core values and culture
• Properly train and develop employees
• Create a great environment at work
• Delegate tasks to employees and provide follow-up/feedback
• Hold employees accountable for their performance; provide coaching and counseling as needed
• Provide effective and open communication on goals during meetings; recognize positive contributions.
• Educate employees on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
• Ensure employees provides fast, friendly, and accurate service
• Effectively handle customer issues; continuously improve mystery shopper scores
• Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
• Ensure product quality, store cleanliness, maintenance, and security standards are met
• Create employee schedules
• Ensure proper cash handling and deposit procedures are followed
• Ensure appropriate inventory and ordering systems are in place

Skills

Communication

Customer focus

Leadership

Multi-tasking

PC skills

Time management

Education

High school diploma

Job description

Simply Southern is seeking a Store Manager in Winston-Salem, NC to lead store operations, staffing, and customer experience. This full-time role oversees hiring, coaching, scheduling, and adherence to policies, while driving sales and service quality in a fast-paced environment.

You will manage staff development, ensure safety standards, and maintain inventory with a focus on delivering exceptional customer experiences and store performance.