Retail Store Manager: Lead Team, Drive KPIs & Experience

Michaels; Wichita (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Commuter benefits

Tuition assistance

Job summary

Michaels in Wichita, KS is seeking a Store Manager to lead a busy retail team, drive customer experience, and achieve store KPI targets. The role focuses on managerial duties, workload planning, and accountability for brand promises.

You will hire, train, coach, and develop Team Members, act as Manager on Duty, and ensure SOP compliance across departments. Some shifts may include non-managerial tasks as needed.

Qualifications

• 5+ years of retail experience with inventory management, merchandising, and customer service excellence.
• 2+ years direct supervision of a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all store operations, ensuring SOPs and company standards are followed.
• Deliver sales and KPI targets by coordinating the store team.
• Develop staff through coaching, performance management, and succession planning.
• Serve as Manager on Duty (MOD) and maintain cross-trained skills in framing.

Skills

Retail management

Team supervision

Customer service excellence

Job description

Michaels in Wichita, KS is seeking a Store Manager to lead a busy retail team, drive customer experience, and achieve store KPI targets. The role focuses on managerial duties, workload planning, and accountability for brand promises.

You will hire, train, coach, and develop Team Members, act as Manager on Duty, and ensure SOP compliance across departments. Some shifts may include non-managerial tasks as needed.