Retail Store Manager — Lead Talent & Customer Experience

T-Mobile; Greeley (CO); On-site; USD 74,000 - 133,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Parental and family leave

Tuition assistance

Short- and long-term disability

Discounts on mobile service/home net

Pet insurance

Job summary

T-Mobile USA, Inc. is seeking a store operations leader to manage all aspects of a retail location, drive customer engagement, and optimize business performance.

You will hire, schedule, train, and coach staff, own store functions including marketing, loss prevention, and labor management, and monitor sales, inventory, and programs to ensure excellence. This role offers a strong total rewards package with base pay, incentives, benefits, and ongoing opportunities for growth within a dynamic,

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED required.
• 2–4 years of management experience in retail sales preferred.
• 2–4 years of sales and sales management experience preferred.
• Legally authorized to work in the United States.

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule
• Resolve customer issues to enhance the customer experience and align with brand expectations
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Age 18+

US work authorization

Education

High School Diploma/GED

Retail management experience 2-4 years

Sales management experience 2-4 years

Job description

T-Mobile USA, Inc. is seeking a store operations leader to manage all aspects of a retail location, drive customer engagement, and optimize business performance.

You will hire, schedule, train, and coach staff, own store functions including marketing, loss prevention, and labor management, and monitor sales, inventory, and programs to ensure excellence. This role offers a strong total rewards package with base pay, incentives, benefits, and ongoing opportunities for growth within a dynamic,