Retail Store Manager - Lead Sales & Customer Experience

Guitar Center; Germantown (MD); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical (vision/dental)

401K + company match

Tuition reimbursement

Employee discount

Paid time off

Job summary

Guitar Center in Germantown, MD is seeking a Retail Store Manager to run day‑to‑day sales and operations while delivering excellent customer service. The role leads the sales team, oversees payroll and hiring, ensures product availability, and promotes Music & Arts lessons to drive revenue and customer satisfaction.

You will manage accounts, stay current on financials and inventory, and coach staff to meet sales objectives, all within a dynamic music retail environment.

Qualifications

• High School Diploma or Equivalent.
• 2 years of relevant work experience.
• 3-5 years retail experience.
• Musical experience and interest.

Responsibilities

• Manage Sales team by coaching, counseling, advice, support, motivation or any information needed in order to help and meet their sales objectives.
• Stay current on financial data, inventory, and other statistics.
• Be sure that all products in the store are available for purchase and displayed appropriately.
• Oversee and manage payroll, recruiting, hiring and training of store employees.
• Responsible for executing operational tasks related to institutional sales and rental services on a daily basis for all accounts assigned.
• Promote the Music & Arts lesson program and assist teachers.
• Demonstrate outstanding customer service to each and every customer.
• Additional duties as assigned.

Skills

Store leadership

Coaching

Customer service

Sales objectives

Retail operations

Education

High School Diploma or Equivalent

Job description

Guitar Center in Germantown, MD is seeking a Retail Store Manager to run day‑to‑day sales and operations while delivering excellent customer service. The role leads the sales team, oversees payroll and hiring, ensures product availability, and promotes Music & Arts lessons to drive revenue and customer satisfaction.

You will manage accounts, stay current on financials and inventory, and coach staff to meet sales objectives, all within a dynamic music retail environment.