Retail Store Manager: Lead Operations, Merch & Experience

Kohl's; Plano (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Kohl's is seeking an Operations Manager in Plano, Texas, to oversee store operations and deliver exceptional customer service. You will coach and develop associates to execute operational, service, and merchandising processes efficiently, ensuring accountability for sales and profitability.

Responsibilities include leading store processes, overseeing merchandising standards, and managing training for new hires. The ideal candidate has strong leadership skills, experience in a retail environment, and excellent communication abilities.

Qualifications

• Must be 18 years of age or older.
• Experience supervising teams or associates.
• Flexible availability including days, nights, weekends and holidays.

Responsibilities

• Ensure sound operational processes and manage service transactions.
• Lead efforts in customer service departments.
• Direct and manage training for new associates.

Skills

Verbal/written communication

Decision-making skills

People management

Problem-solving

Education

College degree or equivalent

Job description

Kohl's is seeking an Operations Manager in Plano, Texas, to oversee store operations and deliver exceptional customer service. You will coach and develop associates to execute operational, service, and merchandising processes efficiently, ensuring accountability for sales and profitability.

Responsibilities include leading store processes, overseeing merchandising standards, and managing training for new hires. The ideal candidate has strong leadership skills, experience in a retail environment, and excellent communication abilities.