Retail Store Manager — Lead & Elevate Sales Teams

The Tile Shop; Chantilly (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

The Tile Shop in Chantilly, NC is hiring a Store Manager who leads with a people- and sales-driven spirit to inspire a high-performing team and deliver a superior customer experience.

You will build and coach a mix of Assistant Managers and Sales Associates, train staff on procedures, greet customers, and drive tile sales while ensuring smooth store and warehouse operations and on-time product delivery.

Qualifications

• 2+ years of experience in retail management.
• Previous sales experience.
• Proven ability to build, develop, and motivate a sales team.
• Strong work ethic with a drive to exceed expectations
• Work well with others in a fast paced, commission sales environment
• Open to learning and growing independently and from feedback

Responsibilities

• Build and develop a well-rounded team of Assistant Managers and Sales Associates.
• Train and coach employees on policies, procedures, and job duties.
• Proactively greet customers and develop lasting relationships.
• Sell tile and related products to exceed customer expectations.
• Learn and use knowledge of all store and warehouse operations.
• Lead by example to achieve sales goals
• Learn the installation process and products to educate customers.
• Track established store sales goals.
• Provide customers with updates on product delivery status.
• Maintain professional standards to protect The Tile Shop brand.
• Develop schedules for direct Store Associates and Store Warehouse Personnel.
• Maintain inventory accuracy.
• Use good business practices at all times.
• Other duties as assigned.

Skills

Retail management

Sales experience

Team leadership

Customer service

Job description

The Tile Shop in Chantilly, NC is hiring a Store Manager who leads with a people- and sales-driven spirit to inspire a high-performing team and deliver a superior customer experience.

You will build and coach a mix of Assistant Managers and Sales Associates, train staff on procedures, greet customers, and drive tile sales while ensuring smooth store and warehouse operations and on-time product delivery.