Store Manager: Lead Sales & Customer Experience

The Tile Shop; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay with earning potential

Career growth & training

Comprehensive benefits package

HSA employer contributions

401(k) with employer matching

Team-focused work environment

Job summary

The Tile Shop is seeking a Store Manager in the Washington, DC area to lead a sales-driven team and deliver exceptional customer experiences. You will recruit, train, and motivate Assistant Managers and Sales Associates while modeling outstanding service and professional standards.

In this role you will oversee store operations, manage schedules, monitor inventory accuracy, and drive sales results through coaching and hands-on leadership.

Qualifications

• 2+ years of experience in retail management.
• Previous sales experience.
• Proven ability to build, develop, and motivate a sales team.
• Strong work ethic with a drive to exceed expectations.
• Work well with others in a fast paced, commission sales environment.
• Open to learning and growing independently and from feedback.
• Lead with a positive attitude and contagious enthusiasm.
• Detail oriented and highly organized.
• Sense of Design: put together various styles, colors, and textures.
• Basic mathematical and computer skills.
• Ability to read, write, and speak in English.
• Previous experience in a related field preferred.

Responsibilities

• Build and develop a well-rounded team of Assistant Managers and Sales Associates.
• Train and coach employees on policies, procedures, and job duties.
• Proactively greet customers and develop lasting relationships.
• Sell tile and related products to exceed customer expectations.
• Learn and use knowledge of all store and warehouse operations.
• Lead by example to achieve sales goals
• Learn the installation process and products to educate customers.
• Track established store sales goals.
• Provide customers with updates on product delivery status.
• Maintain professional standards to protect The Tile Shop brand.
• Develop schedules for direct Store Associates and Store Warehouse Personnel.
• Maintain inventory accuracy.
• Use good business practices at all times.
• Other duties as assigned.

Skills

Retail management

Sales experience

Team development

Work ethic

Team collaboration

Willingness to learn

Positive leadership

Detail oriented

Design sense

Math skills

English proficiency

Related-field experience preferred

Tools

Basic computer skills

Job description

The Tile Shop is seeking a Store Manager in the Washington, DC area to lead a sales-driven team and deliver exceptional customer experiences. You will recruit, train, and motivate Assistant Managers and Sales Associates while modeling outstanding service and professional standards.

In this role you will oversee store operations, manage schedules, monitor inventory accuracy, and drive sales results through coaching and hands-on leadership.