Retail Store Manager: Lead, Coach & Grow Sales

Spectrum; Henderson (KY); On-site; USD 52,000 - 80,000; Full time

Job summary

Spectrum is seeking a Retail Store Manager in Henderson, KY to lead a retail team, drive sales, and deliver exceptional customer service. You’ll coach staff, manage inventory, and ensure operations align with brand standards while building strong relationships with customers and the community.

The role emphasizes leadership, coaching, and strategic execution to boost store performance and customer experience across Spectrum products and services.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Experience leading a retail team in sales or customer service.
• Strong English communication and interpersonal skills.

Responsibilities

• Lead and motivate a retail team to exceed sales targets and operations goals.
• Resolve escalations and maintain strong customer relationships.
• Uphold Spectrum brand standards and deliver outstanding sales and customer care.
• Assess sales behaviors and product knowledge to drive improvements.
• Identify issues and develop strategies to improve store performance.
• Provide subject matter expertise on products, pricing, promotions and services.
• Maintain store appearance, inventory control and staffing, minimizing losses.
• Onboard, train and retain top talent; manage team schedules.
• Deliver daily coaching and feedback to promote high performance.

Skills

English proficiency

Leadership

Retail management

Customer service

Telecom/wireless knowledge

Team coaching

Inventory management

Cash handling

Technology proficiency

Education

Bachelor’s degree or equivalent work experience

Tools

Computer software

Mobile devices

Video platforms

Job description

Spectrum is seeking a Retail Store Manager in Henderson, KY to lead a retail team, drive sales, and deliver exceptional customer service. You’ll coach staff, manage inventory, and ensure operations align with brand standards while building strong relationships with customers and the community.

The role emphasizes leadership, coaching, and strategic execution to boost store performance and customer experience across Spectrum products and services.