Retail Store Manager - Hospitality-Driven Leader

Sorrel River Ranch Resort & Spa; Moab (UT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Life insurance (100% employer-paid)

Paid vacation

Employee discounts for friends and/or/

Discounts on purchases and adventures

Working Advantage program

On-site housing options

Job summary

JJ’s Mercantile at Sorrel River Ranch Resort & Spa in Utah seeks a hands-on Retail Store Manager to lead the team, welcome guests, and drive sales. You’ll manage schedules, stock, inventory, and vendor relations while delivering the renowned Sorrel hospitality.

You’ll thrive in a fast-paced, hands-on environment, bring strong leadership, and ensure exceptional guest experiences across retail, food, and essentials. Starting pay is based on experience.

Qualifications

• 3+ years of retail experience with leadership experience preferred.
• Strong purchasing and vendor-management experience.
• Hospitality, front-of-house, and/or kitchen experience is a major plus.
• A professional, polished, and approachable presence.
• Excellent communication and people skills.
• Proficiency with Microsoft Office and Google Workspace.

Responsibilities

• Be the friendly, welcoming face of JJ’s Mercantile and create memorable guest interactions.
• Lead, support, and motivate the retail team while creating a positive, energetic work environment.
• Manage schedules and daily responsibilities for front-of-house retail staff.
• Assist guests with questions, recommendations, and purchases across retail, food, clothing, gifts, and essentials.
• Help drive sales and bring the JJ’s and Sorrel brands to life through genuine customer connections.
• Keep shelves stocked, displays looking great, inventory organized, and the store guest-ready.
• Manage inventory, purchasing, vendor relationships, and supply orders.
• Oversee sales and presentation of Grab-N-Go offerings.
• Help with food preparation and packaging as needed.
• Handle customer requests and complaints with professionalism.
• Troubleshoot unexpected situations calmly and confidently.

Skills

Hospitality leadership

Retail operations

Sales strategy

Team motivation

Customer service

Education

High school diploma

CPR/First Aid certification

Tools

Microsoft Office

Google Workspace

Job description

JJ’s Mercantile at Sorrel River Ranch Resort & Spa in Utah seeks a hands-on Retail Store Manager to lead the team, welcome guests, and drive sales. You’ll manage schedules, stock, inventory, and vendor relations while delivering the renowned Sorrel hospitality.

You’ll thrive in a fast-paced, hands-on environment, bring strong leadership, and ensure exceptional guest experiences across retail, food, and essentials. Starting pay is based on experience.