Retail Store Manager — Growth & Team Leader

Wild Bill’s Tobacco; Ludington (MI); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k after 90 days

Merchandise discounts

Development opportunities

Monthly bonus

Job summary

Wild Bill’s Tobacco in Ludington, MI is seeking a Retail Store Manager to oversee daily store operations, staff, inventory and customer service. The role requires strong leadership, a background in retail management, and a passion for the tobacco industry.

The ideal candidate will recruit and train staff, drive sales, manage inventory, and ensure a high level of customer satisfaction while meeting company standards.

Qualifications

• At least 21 years or older.
• Completion of high school degree.
• 1–2 years of previous manager experience.
• Flexible to work weekends and holidays if needed.
• Flexible to work 12 hour shifts at times.
• Standing for long periods of time.
• Ability to lift up to 50 pounds.

Responsibilities

• Recruit, interview, select and retain top talent.
• Motivate, coach, develop, lead, and train the store employees on an ongoing basis.
• Develop team's product knowledge to be the expert.
• Develop team selling skills to meet/exceed sales goals.
• Manage and supervise a team of retail employees, including scheduling and performance management.
• Promote company policies and procedures and ensure compliance.
• Guide team to identify and implement changes to improve productivity.
• Set clear performance expectations and train staff in sales, customer service, and operations.
• Communicate priorities and sales driving information to maximize opportunities.
• Maintain a clean, safe environment by following health and sanitation procedures.
• Ensure the store is stocked with inventory and manage levels and ordering.
• Gain product knowledge on all products and current launches.
• Create relationships with customers to suggest products.
• Meet or exceed store sales and operational goals.
• Run daily store operations: inventory, cash handling, staffing, customer service, cash reconciliation, deposits.
• Assist customers with sales transactions and customer service.
• Develop plans to maximize sales and performance results.
• Identify opportunities and partner with District Manager to address issues.
• Stay informed on corporate directives and policies.
• Implement store programs to increase efficiencies in sales, service, operations, and branding.
• Most hours on the sales floor assisting customers and coaching staff.

Skills

Written and Communications

Leadership

Customer Service

Microsoft Office

Store Operations

Basic math

Education

High School Diploma

Job description

Wild Bill’s Tobacco in Ludington, MI is seeking a Retail Store Manager to oversee daily store operations, staff, inventory and customer service. The role requires strong leadership, a background in retail management, and a passion for the tobacco industry.

The ideal candidate will recruit and train staff, drive sales, manage inventory, and ensure a high level of customer satisfaction while meeting company standards.