Retail Store Manager / Full-Time / Washington, DC

Whizz; Washington (District of Columbia); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Paid time off

401(k) retirement plan

Company E-Bike Program

Performance-based bonuses

Job summary

A leading transportation solutions provider in Washington, DC is seeking a strategic and results-driven Store Manager to lead their e-bike store. This role requires oversight of store operations, driving sales, and developing a high-performing team while ensuring exceptional customer experiences. The ideal candidate will have at least 3 years of managerial experience, strong business acumen, and solid leadership skills. The position offers a competitive salary and performance-based bonuses, while fostering a collaborative and growth-oriented environment.

Qualifications

• 3+ years of managerial experience in retail or operational environments.
• Proven leadership and team development skills.
• Ability to analyze performance metrics and implement strategic plans.

Responsibilities

• Drive overall store profitability by growing revenue and optimizing workflows.
• Build, train, and mentor the entire store team.
• Achieve subscription and accessory sales targets.
• Ensure 100% ERP accuracy for all store inventory.
• Analyze operational, sales, and inventory data to report KPIs.

Skills

Managerial experience

Leadership

Business acumen

Communication skills

Problem-solving

Organizational skills

Tools

ERP/CRM systems

Job description

Position: Store Manager

Location: Washington, DC

Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager to lead our Washington, DC e-bike store. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience.

Salary: $70,000–$75,000 + performance-based bonuses

Key Responsibilities:

P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.

Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals.

Customer & Sales Excellence: Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations.

Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts.

Operational Mastery: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs.

Data & Insights: Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency.

• Minimum 3 years of managerial experience in retail, consumer services, or fast-paced operational environments.
• Proven leadership and team development skills.
• Strong business acumen with the ability to analyze performance metrics and implement strategic plans.
• Excellent communication, problem-solving, and organizational skills.
• Understanding of e-bike mechanics or related technical experience (preferred).
• Experience with ERP/CRM systems and reporting tools (preferred).

Training provided: We believe in empowering you to reach new heights.

Paid time off: Recharge and relax with vacation, sick leave, and public holidays.

401(k) retirement plan: Invest in your future.

Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance.

Opportunity to lead and shape the growth of a key store location.

Company E-Bike Program: Upon successful completion of the introductory period, eligibility to rent a Company e-bike for only $1/month.

Collaborative, innovative, and growth-oriented environment.

Whizz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.