Retail Store Manager

Goodwill Northern New England; South Portland (ME); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) retirement plan with Employer 2

Employer Paid Disability

Life Insurance

Paid Time Off

Paid Holidays

30% Employee discount at Goodwill ME/N

Job summary

Goodwill Northern New England is seeking a Store Manager in South Portland, ME, to lead a dynamic retail team and drive community impact.

You will oversee daily operations, oversee staffing, merchandising, and customer service while ensuring financial and quality standards are met.

Qualifications

• Associate Degree or equivalent experience.
• Two years of successful supervisory experience at Goodwill; or 2+ years of successful store manager experience with full P&L responsibility in a small box environment; or 1+ years of successful management experience in a big box environment.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Knowledge of retail operations, including inventory management and pricing strategies.
• Familiarity with retail point-of-sale systems and inventory tracking software.
• Ability to work a flexible schedule based on business needs, including evenings and weekends.

Responsibilities

• Team Leadership: Recruit, train, and manage a team of employees, fostering a positive and productive work environment.
• Customer Service: Ensure customers receive excellent service by maintaining high interaction, merchandising, and store cleanliness standards.
• Inventory Management: Oversee inventory control, including pricing, stocking, and rotation of merchandise to maximize sales.
• Sales Growth: Develop and implement strategies to drive sales growth through merchandising and promotions.
• Financial Management: Manage store budgets and financial performance to meet targets.
• Quality Control: Maintain merchandise quality and adhere to Goodwill guidelines.
• Compliance: Ensure compliance with policies and laws.
• Community Engagement: Represent Goodwill in the local community and build relationships.

Skills

Leadership

Team Building

Customer Service

Inventory Management

Data Analysis

Hiring

Performance Management

Delegation

Multitasking

Cashiering

Computer proficiency

Education

Associate degree

Bachelor’s degree in business/retail management

Tools

POS systems

Inventory tracking software

Job description

Location: South Portland, Maine--Millcreek

Who We Are:

Goodwill’s motto is “a hand up, not a handout.” Goodwill Northern New England is a nonprofit social enterprise that helps people achieve their life and work goals.

Goodwill store revenues fund our mission. Goodwill NNE’s programs include workforce training programs, 22 group homes that support adults with disabilities, community support for adults with disabilities, AmeriCorps programs, and business-cleaning services. We also operate two brain injury clinics to help people recover after a brain injury. When you come to work at Goodwill, you help make these programs possible!

Goodwill of Northern New England is a champion for sustainability. Through our stores and donation centers, we keep millions of pounds of stuff from entering local landfills every year. Our commitment to reuse benefits the planet by reducing waste and helps fund our many programs, creating a positive social and environmental impact cycle. We are dedicated to making a meaningful difference in our communities and planet.

In addition to employment that is fulfilling, meaningful, and supportive, Goodwill employees also receive:

• Medical, Dental, and Vision Insurance
• 403(b) retirement plan with Employer Match
• Employer Paid Short & Long Term Disability
• Employer-paid Life Insurance
• Generous Paid Time Off Plan
• Paid Holidays
• 30% Employee discount at Goodwill stores in ME, NH & VT
• Exceptional career growth opportunities
• Discount on personal cell phone plans
• Local community discounts
• Caring coworkers/team that supports you!

Goodwill NNE also offers private “life navigation” services to anyone who wants it; that might include free counseling and other services. Our Employee Life Navigators have quietly helped many employees with difficult life circumstances so they can move toward personal stability. All employees have free access to telehealth services — whether you or your family member has a sore throat or wants support with mental health.

Job Summary:

If you are a motivated and results-oriented leader passionate about retail and community impact, we invite you to apply for the Store Manager position. This is an exciting opportunity to make a difference while leading a dynamic retail team.

Key Responsibilities:

• Team Leadership: Recruit, train, and manage a team of employees, fostering a positive and productive work environment. Set performance expectations, provide coaching and feedback, and promote staff development.
• Customer Service: Ensure customers receive excellent service by setting and maintaining high customer interactions, merchandising, and store cleanliness standards.
• Inventory Management: Oversee inventory control, including pricing, stocking, and rotation of merchandise to maximize sales and minimize waste.
• Sales Growth: Develop and implement strategies to drive sales growth, including merchandising displays, promotions, and customer engagement initiatives.
• Financial Management: Manage store budgets and financial performance, monitoring expenses and revenue to achieve budget targets.
• Quality Control: Maintain merchandise quality standards and ensure all items meet Goodwill's quality guidelines.
• Compliance: Ensure compliance with all Goodwill policies, as well as federal, state, and local laws and regulations.
• Community Engagement: Represent Goodwill in the local community, building positive relationships with customers, donors, and community partners.

Minimum Qualifications:

• Associate Degree or equivalent experience
• Two years of successful supervisory experience at Goodwill; or 2+ years of successful store manager experience with full P&L responsibility in a small box environment; or 1+ years of successful management experience in a big box environment
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Knowledge of retail operations, including inventory management and pricing strategies.
• Familiarity with retail point-of-sale systems and inventory tracking software.
• Ability to work a flexible schedule based on business needs, including evenings and weekends.

Preferred Qualifications:

• Bachelor’s degree in business, retail management, or a related field.
• Bilingual proficiency in English and Spanish or another relevant language is a plus.
• Experience working with diverse and inclusive teams.
• Passion for sustainability and Goodwill's mission of creating opportunities for people with diverse challenges.

Travel Required

Yes .

Required

Leadership

Expert

Team Building

Expert

Computer proficiency

Expert

Ability to multitask

Expert

Cashiering

Expert

Expert

Expert

Customer Service

Expert

Delegation

Expert

Expert

Data Analysis

Expert

Hiring

Expert

Performance Management

Expert

Education

Required

High School Diploma/GED or better.

Experience

Required

5 years:

2 years:

2 years: supervisory position

Licenses & Certifications

Required

Drive. Lic. - Class C

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.