Retail Supervisor

Goodwill Northern New England; Bangor (ME); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403b Retirement with employer match

Paid Time Off

Job summary

Goodwill Northern New England in Bangor, Maine is seeking a Shift Supervisor to join the store leadership team. You will assist in customer service, merchandising, hiring, and daily operations to keep the store running smoothly.

The role emphasizes leadership, reliability, and a customer-first approach to meet sales goals. Benefits include medical, dental, vision, and retirement options for eligible staff.

Qualifications

• High school diploma, GED, HiSET, or equivalent.
• Minimum 6 months of Goodwill retail experience or 1+ year of supervisory experience.
• Basic math and literacy required to support duties.
• Proficiency with computer tasks, reporting, and Excel.
• Flexibility to cover evenings, weekends, and holidays.
• Criminal background check meeting agency standards.
• Valid Driver’s License with safe driving record and insurance.
• Preferred Associates Degree; CPR/First Aid certifications; interviewing/hiring familiarity.

Responsibilities

• Assist Store Manager with day-to-day store operations.
• Lead a team of associates to meet sales goals and customer service standards.
• Support hiring, onboarding, and supervision activities.
• Ensure safe, clean, and organized store environment.

Skills

Retail supervision

Customer service

Team leadership

Computer literacy

Excel

Reporting

Time management

Education

High School Diploma

Associates Degree

Tools

CPR & First Aid

Job description

Bangor Retail Store
Bangor, ME 04401, USA

• Travel Required : Yes

Description

Location: Bangor, Maine

Pay: $17.00 - $20.00 (D.O.E)

Who We Are:

Goodwill’s motto is “a hand up, not a handout.” Goodwill Northern New England is a nonprofit social enterprise that helps people achieve their life and work goals. Our stores keep millions of pounds of stuff out of local landfills each year and offer affordable reuse-buying options to people in our community.

Our store revenues fund our nonprofit mission to invest in people who need support to achieve their work and life goals. Goodwill NNE’s programs include workforce training programs, 22 group homes that support adults with disabilities, community supports for adults with disabilities, AmeriCorps programs, and business-cleaning services. We also operate two brain injury clinics to help people recover after a brain injury. When you come to work at Goodwil, you help make these programs possible!

Job Summary:

The shift supervisor position is an essential part of the store leadership team. In this role, you will work closely with the Store Management team by lending a hand in customer service, merchandising, hiring, and the day-to-day operations that make our stores run.

Our Shift supervisors help drive the business through leadership skills and actively connect with associates and customers. Shift supervisors should be trustworthy and reliable to help the store achieve its sales goals. The shift supervisor helps lead a team of associates to ensure operational tasks and procedures are successful and opening and closing routines are completed, all while keeping the customer at the center of everything we do.

This position is a stepping-stone on your journey to becoming an effective store leader. If you want to grow your retail career with a caring and inclusive organization that impacts the community, join the Goodwill team!

Goodwill NNE offers a complete and comprehensive benefits package, including Medical, Dental, Vision, 403b Retirement with employer match, Life Insurance, STD/LTD insurance, and a generous PTO accrual for full-time and part-time employment.

The Shift Supervisor works under the direction of the Store Manager to maintain efficient store operations and is responsible for providing outstanding customer service while maintaining a clean, organized, and safe store.We want to hire a self‑motivated, positive team player with high integrity and eager to serve our customers.

MINIMUM QUALIFICATIONS:

Ability to maintain a positive, friendly attitude to be a great teammate and role model

Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience

Mathematical and literacy skills to support job duties

Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

Computer literacy to complete job duties

High school diploma, GED, HiSET, or equivalent

A criminal background check that meets agency standards

Valid Driver’s License with a safe driving record and insurance meeting agency standards

PREFERRED QUALIFICATIONS:

• Associates Degree
• Computer experience, including reporting and excel experience
• CPR and First Aid Certification

In addition to employment that is fulfilling, meaningful, and supportive, Goodwill employees also receive:

• Medical, Dental, and Vision insurance offered
• 403(b) retirement plan with Employer Match
• Employer Paid Short& Long Term Disability
• Employer-paid Life Insurance
• Generous Paid Time Off Plan
• Paid Holidays
• 50% Employee discount at Goodwill stores in ME, NH & VT
• Exceptional career growth opportunities
• Discount on personal cell phone plans
• Local communitydiscounts
• Caring coworkers/team that supports you!

Travel Required

Yes .

Skills

Required

Novice

Team Building

Novice

Preferred

Novice

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School Diploma/GED or better.

Experience

Required

1+ years of supervisor experience

1+ years of retail experience

Demonstrated knowledge of basic retail practices and procedures

Preferred

Familiar with interviewing and hiring practices

Licenses & Certifications

Required

Drive. Lic. - Class C

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.