Retail Store Manager

Scandinavian Designs | Dania Furniture; San Rafael (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

HSA

401k

PTO

Merchandise discounts

Pet Insurance

Tuition Assistance

Job summary

Scandinavian Designs I Dania Furniture in San Rafael is seeking a Store Manager to lead a sales team and ensure outstanding customer experiences. This exempt, salary role combines hands-on leadership with strategic planning in a fast-paced retail environment.

You will oversee sales processes, training, scheduling, inventory, and store operations, with uncapped commission on personal and store sales. The position starts with a training wage, then a base pay with performance incentives.

Qualifications

• High School diploma or equivalent required.
• Management experience in customer service, retail sales, interior design or consulting preferred.

Responsibilities

• Inspire and create satisfied customers through honest, knowledgeable, and ethical selling practices.
• Maximize sales growth, manage a team of sales associates, sales managers, and warehouse staff in a commission-based environment.
• Communicate a compelling vision and operating plan with enthusiasm to your team, customers and community.
• Provide training and coaching on excellent customer service with a positive, consultative approach.
• Lead by example to cultivate a positive atmosphere aligned with the company mission of top customer and team satisfaction.
• Become an expert in products and services through self-led and company-led training.
• Set energizing sales goals and foster a culture of continuous improvement.
• Process sales including cash, credit, and refunds; use POS for orders and deliveries.

Skills

Sales leadership

Retail management

Customer service

Communication

Team coaching

Education

High School diploma

Retail/Interior design management exp.

Tools

POS system

Job description

Scandinavian Designs I Dania Furniture is looking for a Store Manager!
Location: 600 Francisco Blvd. W. San Rafael
Position: Exempt/Salary
Job Type: Full-time / Permanent
Training Wage: $2,884.62 to $3,076.92 paid bi-weekly for three months
Post Training Rate: Annual base pay of $20,000, PLUS a percentage of personal sales, PLUS a percentage of store sales on uncapped commission!

What You'll Be Doing

• Inspire and create satisfied customers through honest, knowledgeable, and ethical selling practices.
• Maximize sales growth, profitability, manage a team of sales associates, sales managers, and warehouse associates in a commission-based sales environment.
• Communicate a compelling vision and operating plan with enthusiasm and clarity to your team, customers and community.
• Provide, train and coach team members on excellent and wholehearted customer service with a positive, knowledgeable, and consultative approach.
• Lead by example to create a positive team atmosphere dedicated to the company’s mission of being recognized for the highest level of customer and team member satisfaction.
• Become an expert in our products and services through active self-led learning and company-led product and service training.
• Set energizing sales goals, always striving to improve and create a culture that inspires associates in an encouraging and supportive way. Always actively seek feedback and practice new habits of success.
• Store Manager responsibilities include and not limited to:
  • Process sales including cash and credit, service and refund transactions accurately
  • Perform transactions in our sales and inventory system (POS), complete customer orders, taking payments, and schedule delivery dates for customers
  • Greet our clients and answer our phones in a prompt, warm, professional and polite manner
  • Process all after-sale service issues with empathy and by following company policy
  • Assist in daily opening and/or closing procedures for store in accordance with policy.
  • Perform a daily review of your open invoices to ensure accuracy and timely follow up with customers. 100% accuracy on order input and customer comments is our goal to ensure we are managing expectations
• Demonstrate effective de-escalation tactics when working with angry or dissatisfied customers. Work quickly and accurately to find resolutions when problems arise
• Maintain excellent appearance of the showroom and all store facilities
• Support the warehouse, store support and delivery drivers as needed
• Tag furniture, write service orders, answer phones and inquiries, check inventory, assist with assemblies and other duties as assigned
• Keep all employees informed on changes from the HQ, General Manager of Sales, Regional General Managers and read and respond to company communications
• Follow through on emails designated to you within the same day
• Take responsibility for disciplinary actions on-site and be a proactive in the staffing needs of the store

Who You Are:

• 1 - 2+ years or more in sales in a management role, retail and customer service experience encouraged.
• Excellent communication skills and professional sales presentation and strong understanding of management practices.
• Able to read product and transaction information.
• The Store Manager is available to work a combination of days, evenings and weekends.
• Schedule includes weekends, some evenings, holiday work, inventory and other busy times.
• Able to successfully complete the pre-employment background check and drug check.
• Standing and walking most of the day.
• Some lifting and assisted lifting for floor displays and merchandise settings (30 lbs.).
• Some bending, kneeling and stooping.
• Light cleaning, vacuuming and dusting.
• Working with hand tools for assemblies.
• Occasional travel to customer sites and meetings.

Education:

• High School diploma or equivalent.
• Management experience in customer service, retail sales, interior design or consulting preferred and not required.

Scandinavian Designs Furniture - Dania Furniture Offers:

• Benefits for Full-time Associates* including:
  • Opt-in for Health benefits, Dental, Vision and Health Savings Account (HSA)
  • 401k
• Work life balance
• Paid Time Off (PTO)
• Regular schedule
• Generous merchandise discounts
• Pet Insurance.
• Tuition Assistance
• Benefits eligibility depends on scheduled hours.

https://www.kaiserpermanente.org/ This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

Who We Are

A family business 60+ years in the making, with +50 furniture showrooms and +700 employees across the U.S. Our sister-brands Scandinavian Designs and Dania Furniture are a contemporary home furnishings destination rooted in a love for Nordic culture, modern design and quality craftsmanship. We offer extensive product and sales training to facilitate career growth. Our compensation includes a competitive pay program, comprehensive health and retirement benefits. In efforts to support the hiring of Veterans, please submit a DD214 or equivalent discharge paperwork from branches of the US Forces when applying for preferred for our preferred veteran hiring process. We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.