Retail Store Manager

PetSmart Charities; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading company in pet care as a Retail Store Manager. Oversee store operations, ensure a positive environment for pets and customers, and lead a team dedicated to exceptional service. Enjoy benefits like health coverage, 401k, and career development opportunities.

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for fulltime associates

Career pathing

Development opportunities

Qualifications

• 4-6 years of retail leadership or customer-focused experience.
• Full-time availability, flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Oversees safety, pet parent experience, operations, financial outcomes, and HR functions.
• Recruiting, interviewing, hiring, coaching, and terminating staff.
• Executing corporate strategy and profitability goals.

Skills

Communication

Organizational skills

Job description

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Job Description

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!

Retail Store Manager

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our offerings:

• Paid bi-weekly
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Store Leader oversees safety, pet parent experience, operations, financial outcomes, and HR functions within the store. The role involves providing leadership, driving company culture, achieving results, championing service, and upholding company values and strategies.

Essential Responsibilities

Responsibilities include, but are not limited to:

People Leadership

• Recruiting, interviewing, hiring, coaching, and terminating staff.
• Creating an open-door culture by engaging with associates and responding to feedback.
• Scheduling and managing team development, recognition, and performance reviews.
• Delegating tasks, empowering staff, and fostering ownership.
• Addressing grievances and recognizing engagement.

Overall Store Experience

• Leading the associate and pet parent experience, ensuring safety and health of pets.
• Building a positive store environment and improving processes.
• Partnering with community groups and maintaining store standards.
• Ensuring safety, compliance, and inventory management.
• Managing safety protocols, including monitoring store cameras and responding to incidents.

Business Management

• Executing corporate strategy and profitability goals.
• Analyzing reports, driving growth, and managing expenses.
• Creating schedules, managing payroll, and handling store operations.

Qualifications

• 4-6 years of retail leadership or customer-focused experience.
• Full-time availability, flexible schedule including evenings, weekends, and holidays.
• Proficiency in computer applications and strong communication skills.
• Organizational skills and attention to detail.

Supervisory Responsibility

Oversees Experience Leaders, Process Leaders, and associates, following company policies and procedures.

Physical Demands and Work Environment

Requires standing, walking, lifting up to 50 pounds, and exposure to pet-related environments. Accommodations can be provided for disabilities.

Join Us

Make a meaningful impact daily by helping customers and pets. We celebrate diversity and are passionate about pets. Apply now and be part of our team!