Retail Store Manager

PetSmart Charities; Saint Charles (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading pet care company as a Retail Store Manager, overseeing operations, staff, and customer experiences. You will lead a team, ensure pet safety, and manage business strategies while enjoying benefits like health insurance and tuition assistance.

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for full-time associates

Career pathing

Development opportunities

Qualifications

• 4-6 years retail leadership or customer-focused experience.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Oversee safety, pet parent experience, and operations.
• Recruit, interview, hire, coach, and terminate staff.
• Implement strategies to meet profitability goals.

Skills

Communication

Organizational Skills

Leadership

Tools

Computer Applications

Job description

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Job Description

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!

Retail Store Manager

About Life At PetSmart

At PetSmart, we’re more than just a company — we’re obsessed with pets and our people. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates their authentic selves.

Benefits That Benefit You

• Paid bi-weekly
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Store Leader oversees safety, pet parent experience, operations, finances, and HR functions. The role involves providing exemplary leadership, driving company culture, achieving results, and upholding PetSmart’s vision, mission, and values.

Essential Responsibilities

People Leadership

• Recruit, interview, hire, coach, and terminate staff.
• Foster an open-door culture, engage with associates, and leverage feedback tools.
• Create and manage staff schedules.
• Support associate development through reviews, recognition, and training.
• Delegate effectively and empower team members.
• Communicate store priorities and respond to changing needs.
• Handle associate grievances and recognize engagement.
• Ensure timely delivery of reviews.

Overall Store Experience

• Lead the associate and pet parent experience, ensuring pets are safe and healthy.
• Manage pet parent interactions and respond to concerns.
• Create a positive store environment and improve processes.
• Partner with local adoption groups and ensure store standards and safety.
• Conduct safety and compliance checks.
• Address animal health emergencies promptly.

Business Management

• Implement strategies to meet profitability goals.
• Analyze reports, respond to issues, and communicate results.
• Identify growth opportunities and manage expenses.
• Coordinate with home office for store needs.
• Create schedules and manage payroll.
• Complete required reporting and store errands.

Qualifications

• 4-6 years retail leadership or customer-focused experience.
• Availability to work evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong communication and organizational skills.
• Ability to maintain composure under pressure.

Supervisory Responsibility

Oversee Experience and Process Leaders, up to six lead associates, and 10-70 non-leader associates, following PetSmart policies.

Physical Demands & Work Environment

• Stand, walk, climb ladders, handle objects, and perform physical tasks, including lifting up to 50 pounds regularly.
• Work involves exposure to pet hair, mechanical parts, and variable noise levels.
• Handle live animals as part of the job.

Do What You Love

Make a meaningful impact daily—helping customers, celebrating pets, and creating moments that matter. PetSmart values diversity and the unique perspectives of its 50,000 associates. Join us and help do Anything for Pets!