Retail Store Manager

Goodwill Northern New England; Rockland (ME); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

403(b) retirement plan with Employer匹配

Paid Time Off

Paid Holidays

Employee discount at Goodwill stores

Career growth opportunities

Telehealth access

Job summary

Goodwill Northern New England in Rockland, ME is seeking a Store Manager to lead a retail team and drive community impact. You will recruit, train, and supervise staff while maintaining store standards and customer service.

The role focuses on inventory control, merchandising, and budget awareness, with opportunities for growth and a commitment to sustainability and helping people in the community.

Qualifications

• Associate Degree or equivalent experience.
• Two years of supervisory experience at Goodwill or 2+ years of store manager experience with P&L responsibility in a small box environment.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Knowledge of retail operations including inventory management and pricing strategies.
• Familiarity with retail point-of-sale systems and inventory tracking software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Team Leadership: recruit, train, and manage a team; set performance expectations and coach.
• Customer Service: ensure excellent service and store cleanliness.
• Inventory Management: oversee pricing, stocking, and rotation of merchandise.
• Sales Growth: develop strategies to drive sales and customer engagement.
• Financial Management: manage budgets and monitor expenses.
• Quality Control: maintain merchandise quality and comply with guidelines.
• Compliance: follow policies and laws.
• Community Engagement: represent Goodwill in the local community.

Skills

Leadership

Team management

Customer service

Retail operations

Inventory management

Pricing strategies

Communication

Flexibility

Multitasking

Education

High School Diploma/GED

Bachelor’s degree in business or retail management

Tools

POS systems

Inventory tracking software

Inventory software

Job description

• Travel Required : Yes

Description

Location: Rockland, ME

Who We Are:

Goodwill’s motto is “a hand up, not a handout.” Goodwill Northern New England is a nonprofit social enterprise that helps people achieve their life and work goals.

Goodwill of Northern New England is a champion for sustainability. Through our stores and donation centers, we keep millions of pounds of stuff from entering local landfills every year. Our commitment to reuse benefits the planet by reducing waste and helps fund our many programs, creating a positive social and environmental impact cycle. We are dedicated to making a meaningful difference in our communities and planet.

In addition to employment that is fulfilling, meaningful, and supportive, Goodwill employees also receive:

• Medical, Dental, and Vision Insurance
• 403(b) retirement plan with Employer Match
• Employer Paid Short & Long Term Disability
• Employer-paid Life Insurance
• Generous Paid Time Off Plan
• Paid Holidays
• 50% Employee discount at Goodwill stores in ME, NH & VT
• Exceptional career growth opportunities
• Discount on personal cell phone plans
• Local community discounts
• Caring coworkers/team that supports you!

Goodwill NNE also offers private “life navigation” services to anyone who wants it; that might include free counseling and other services. Our Employee Life Navigators have quietly helped many employees with difficult life circumstances so they can move toward personal stability. All employees have free access to telehealth services — whether you or your family member has a sore throat or wants support with mental health.

Job Summary:

If you are a motivated and results-oriented leader passionate about retail and community impact, we invite you to apply for the Store Manager position. This is an exciting opportunity to make a difference while leading a dynamic retail team.

Key Responsibilities:

• Team Leadership: Recruit, train, and manage a team of employees, fostering a positive and productive work environment. Set performance expectations, provide coaching and feedback, and promote staff development.
• Customer Service: Ensure customers receive excellent service by setting and maintaining high customer interactions, merchandising, and store cleanliness standards.
• Inventory Management: Oversee inventory control, including pricing, stocking, and rotation of merchandise to maximize sales and minimize waste.
• Sales Growth: Develop and implement strategies to drive sales growth, including merchandising displays, promotions, and customer engagement initiatives.
• Financial Management: Manage store budgets and financial performance, monitoring expenses and revenue to achieve budget targets.
• Quality Control: Maintain merchandise quality standards and ensure all items meet Goodwill\'s quality guidelines.
• Compliance: Ensure compliance with all Goodwill policies, as well as federal, state, and local laws and regulations.
• Community Engagement: Represent Goodwill in the local community, building positive relationships with customers, donors, and community partners.

Minimum Qualifications:

• Associate Degree or equivalent experience
• Two years of successful supervisory experience at Goodwill; or 2+ years of successful store manager experience with full P&L responsibility in a small box environment; or 1+ years of successful management experience in a big box environment
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Knowledge of retail operations, including inventory management and pricing strategies.
• Familiarity with retail point-of-sale systems and inventory tracking software.
• Ability to work a flexible schedule based on business needs, including evenings and weekends.

Preferred Qualifications:

• Bachelor’s degree in business, retail management, or a related field.
• Bilingual proficiency in English and Spanish or another relevant language is a plus.
• Experience working with diverse and inclusive teams.
• Passion for sustainability and Goodwill\'s mission of creating opportunities for people with diverse challenges.

Travel Required

Yes .

Qualifications

Skills

Required

Leadership

Expert

Team Building

Expert

Preferred

Computer proficiency

Expert

Ability to multitask

Expert

Cashiering

Expert

Expert

Expert

Customer Service

Expert

Delegation

Expert

Expert

Data Analysis

Expert

Hiring

Expert

Performance Management

Expert

Education

Required

High School Diploma/GED or better.

Experience

Required

5 years:

2 years:

2 years:

supervisory position

Licenses & Certifications

Required

Drive. Lic. - Class C

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.