Retail Store Manager

Sunnyside*; Pensacola (FL); On-site; USD 65,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Store Manager to lead their team in a thriving dispensary. This role focuses on delivering exceptional customer service and achieving key business metrics. You will inspire and develop a high-performing team while managing daily operations to ensure compliance and operational excellence. Join a forward-thinking company dedicated to normalizing and professionalizing the cannabis industry, where your leadership will drive both personal and professional growth in a supportive environment. If you're passionate about cannabis and customer satisfaction, this opportunity is for you.

Benefits

Major Medical Insurance

Dental Insurance

Vision Insurance

401(K) Match Program

Paid Holidays

Paid Time Off

Annual Discretionary Bonuses

Employee Discount Program

Qualifications

• 5-7 years of retail management experience required.
• Experience managing teams of 10 or more in high-volume locations.

Responsibilities

• Lead and motivate a team to exceed revenue targets and KPIs.
• Analyze team performance and provide coaching and resources.

Skills

Team Leadership

Conflict Resolution

Customer Service

Sales Management

Financial Management

Education

Bachelor's Degree in Business

Tools

MS Office

MS Excel

Job description

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

If you’re interested in joining our mission, click the below links to join our team today!

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

The Retail Store Manager of Sunnyside* Nine Mile Rd - Pensacola, FL is responsible for day-to-day team leadership and delivering a profitable business which supports Cresco Labs’ mission to normalize, professionalize and revolutionize the cannabis industry. You will ensure the dispensary achieves or exceeds all key metrics and goals across all aspects of the dispensary including customer acquisition and loyalty, merchandising, operations, and talent development. This role will serve as the link between the Sunnyside* brand vision of providing access to consistent high-quality cannabis and cannabis knowledge and the operations of the store.

At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth. As a Dispensary Manager, you will have:

• Experience leading and motivating a team of hourly and salary employees; skills include recruiting, onboarding, training, managing employee relations and coaching.
• The opportunity to build on retail business fundamentals to include effective scheduling, payroll, financial management, identifying sales trends, and business writing & reporting.
• Skills in conflict resolution, strategic thinking, decision making and complex problem solving.
• Skills in interviewing, talent selection and performance management of hourly and salary team members.
• Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service!

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success!
• You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty.
• You inspire others! You are a leader who has a passion for coaching, developing, and influencing your teams while driving a profitable business. You have proven success building a high-performance team!
• You hold yourself to a high level of integrity and lead by example. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing.

CORE JOB DUTIES

People Management:

• Build and sustain a high-performing team through employee selection, onboarding, coaching and clear accountability for results.
• Conduct at least monthly 1:1 quality conversations with each assistant manager and quarterly 1:1s with each store employee.
• Assess team performance, skill gaps, and career aspirations of employees; solicit or provide resources, trainings or procedures to support team needs.
• Analyze and determine effective headcount requirements and labor schedules that account for store sales trends, department objectives and labor laws.
• Motivate and inspire dispensary team to exceed revenue targets and KPIs, with an emphasis on selling and cross-selling techniques.
• Partner with Human Resources to resolve employee relations issues.
• Ensure employees are knowledgeable and coached to navigate any regulatory changes.
• Ensure a clean and safe environment for employees and customers

Sales & Operational Excellence:

• Provide regular updates, feedback, and solutions to corporate retail leadership across all areas of dispensary operations.
• Establish and nurture key business partner relationships across Human Resources, Outreach, Compliance, Security, Employees Health & Safety, Marketing, Construction and IT.
• Drive profitable sales through forecasting, scheduling, outstanding customer service and execution of programs and initiatives.
• Identify business and competitor risks; analyze metrics to help increase market share.
• Support outreach efforts/community partnerships to build a positive image within the community, drive brand awareness, and draw new patients.
• Establish daily operations procedures with an eye towards improvement and efficiency.
• Oversee inventory activities ensuring product requirements are met and deliveries are on time.
• Maintain accurate records of all dispensary activities including daily cash reconciliations, guest records, sales, deliveries and returns.
• Perform monthly audit reporting and store visit checklist with Area Manager.
• Ensure compliance with all company policies, procedures, state, and local laws.
• Serve as point of contact for state regulators and local authorities, overseeing any inspections or audits

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• Bachelor’s degree in business or comparable experience
• 5-7 years of retail management experience required; Cannabis knowledge or dispensary leadership experience a plus
• Experience managing teams of 10 or more with layers of leadership, preferably in a high-volume location with a focus on team development.
• Demonstrated ability to learn, apply and teach others technical, product-related information in a professional consultative manner.
• Experience working closely with HR teams and processes.
• A high level of integrity, personal motivation, and sense of urgency
• Proficient in MS Office, Highly Proficient in MS Excel with experience in data entry and data management
• Strong business acumen including excellent communication, attention to detail and interpersonal skills
• Available to work all hours of operation inclusive of nights, weekends and holidays
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.

Pay Range $65,000 — $75,000 USD

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

California Consumer Privacy Act (“CCPA”) Notice to Applicants: Please read theCalifornia Employee Privacy Notice (“CA Privacy Notice”) regarding Sunnyside* and its affiliate Cresco Labs’ policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in theSunnyside* Privacy Policyand applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by [e-mail] Reporting a Scam:

Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name.

Please note that Cresco Labsdoes notask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career’s pages. We are working diligently to block this from happening.Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs. If you are in doubt, please contact us [e-mail] with questions.