Emerging Store Manager

Walgreens; Claremore (OK); On-site; USD 45,000 - 72,000; Full time

Job summary

An established industry player is seeking a dynamic Emerging Store Manager to oversee store operations and enhance customer experiences. This role involves supervising a dedicated team, ensuring compliance with store policies, and driving business performance through data analysis and strategic initiatives. Ideal candidates will possess strong leadership skills and a passion for customer service, with opportunities for personal development and growth within the company. Join a team that values accountability and high performance while making a positive impact in the community.

Qualifications

• Management experience or internship programs required.
• Willingness to complete leadership training.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads store team members and ensures high performance.

Skills

Leadership Skills

Business Acumen

Communication Skills

Education

Bachelor’s Degree

Job description

Join to apply for the Emerging Store Manager role at Walgreens

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers, seeking solutions that exceed expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating, opening/closing shifts, approving time records, and managing schedules.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager in leveraging data, analysis, and team input for decision-making and monitoring impact.
• Supervises cash management, inventory, and store maintenance, ensuring compliance and proper procedures.
• Ensures team knowledge of systems and safety protocols.
• Manages store policies, legal compliance, and special assignments.

Business Performance Management

• Analyzes financial and performance data to create improvement plans.
• Uses KPIs and other tools to drive store growth and performance initiatives.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician when needed.

People & Performance Management

• Leads, trains, mentors, and coaches team members, managing performance and discipline.
• Builds talent pipelines, manages staffing needs, and participates in hiring.
• Establishes a culture of accountability and high performance.

Training & Personal Development

• Completes required training and development programs.
• Engages in self-development and maintains relevant certifications.

Communications

• Maintains open communication with team members through meetings and discussions.
• Assists in planning and communicating store strategy.

Qualifications

• Bachelor’s degree or equivalent experience, including management experience or internship programs.
• Leadership skills, business acumen, and strong communication skills.
• Willingness to complete Walgreens leadership training and work flexible hours.
• Fluency in English; willingness to accept potential relocation or transfer.

We consider qualified applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer, including veterans/disability. Salary range: $45,000 - $71,550, depending on various factors.