Retail Store Manager

Cresco Labs; Pensacola (FL); On-site; USD 65,000 - 75,000; Full time

Job summary

An established industry player in the cannabis sector is seeking a Retail Store Manager to lead a dynamic team in a vibrant environment. This role involves overseeing daily operations, ensuring profitability, and fostering a culture of growth and development. The ideal candidate will inspire their team, drive customer satisfaction, and uphold the highest standards of integrity in a regulated industry. With a focus on professional development and community engagement, this position offers a unique opportunity to make a significant impact in the cannabis retail space. Join a forward-thinking company that values diversity and excellence.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(K)

Paid Holidays

Bonuses

Stock Options

Employee Discounts

Qualifications

• 5-7 years of retail management experience, preferably in high-volume or cannabis retail.
• Experience managing teams of 10+ with layered leadership.

Responsibilities

• Lead and motivate a team, enhancing retail fundamentals like scheduling and payroll.
• Drive sales through customer service and operational excellence.

Skills

Retail Management

Team Leadership

Customer Service

Financial Management

Problem Solving

Communication Skills

Education

Bachelor's degree in business

Tools

MS Office

Excel

Job description

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Company Overview

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our Sunnyside dispensaries provide a welcoming, positive, judgement-free shopping experience for all on their cannabis journey.

Founded in 2013, Cresco Labs aims to normalize and professionalize cannabis through our passionate employees. We focus on Social Equity and Educational Development via our SEEDTM initiative, ensuring our company reflects the communities we serve and provides equal opportunities for all to learn, work, and own cannabis businesses.

Mission Statement

Our goal is to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction, operating with integrity and professionalism in every new market.

Job Summary

The Retail Store Manager at Sunnyside* Nine Mile Rd - Pensacola, FL oversees daily team leadership and business profitability, aligning with Cresco Labs' mission to normalize, professionalize, and revolutionize the cannabis industry. You will ensure the dispensary meets or exceeds key metrics in customer acquisition, loyalty, merchandising, operations, and talent development. This role links the Sunnyside brand vision of providing access to high-quality cannabis and knowledge with store operations.

Employee Experience & Responsibilities

At Sunnyside, we prioritize employee growth through training, development, diversity, and authenticity. As a Dispensary Manager, you will:

• Lead and motivate a team of hourly and salary employees, including recruiting, onboarding, training, managing relations, and coaching.
• Enhance retail fundamentals such as scheduling, payroll, financial management, sales trend analysis, and reporting.
• Resolve conflicts, think strategically, make decisions, and solve complex problems.
• Conduct interviews, select talent, and manage team performance.
• Combine problem solving, teamwork, technical skills, and customer service in a dynamic role.

Candidate Profile

• Energetic, personable, and collaborative.
• Enjoys engaging with customers to deliver exceptional experiences.
• Inspires and develops high-performance teams.
• Upholds high integrity and acts as a role model in a highly regulated industry.

Core Job Duties

People Management

• Build and maintain a high-performing team through hiring, onboarding, coaching, and accountability.
• Conduct regular performance conversations and assess team development needs.
• Manage staffing levels considering sales trends and legal requirements.
• Motivate the team to exceed revenue and KPI targets.
• Partner with HR to resolve employee issues and ensure regulatory compliance.
• Maintain a safe, clean environment for staff and customers.

Sales & Operational Excellence

• Provide updates and feedback to corporate leadership.
• Develop relationships with key business partners across departments.
• Drive sales through forecasting, scheduling, customer service, and program execution.
• Analyze market and operational metrics to increase market share.
• Support community outreach and build a positive brand image.
• Implement operational procedures for efficiency.
• Oversee inventory, record keeping, audits, and compliance with laws.

Requirements

• Bachelor's degree in business or equivalent experience.
• 5-7 years of retail management, preferably in high-volume or cannabis retail.
• Experience managing teams of 10+ with layered leadership.
• Ability to learn and teach technical and product information professionally.
• Experience working with HR processes.
• High integrity, motivation, and urgency.
• Proficiency in MS Office, especially Excel.
• Strong communication, attention to detail, and interpersonal skills.
• Availability to work nights, weekends, and holidays.
• Ability to lift up to 50 pounds (100 with assistance).

Benefits

Includes medical, dental, vision, 401(K), FSA/HSA, LTD/STD, life insurance, paid holidays, bonuses, stock options, and employee discounts. Compensation ranges from $65,000 to $75,000 USD, based on location, skills, and experience.

Additional Requirements

• Must be 21+ years old.
• Must comply with all legal and company regulations.

Cresco Labs is an Equal Opportunity Employer. For privacy and scam reporting details, see the full description in the original job posting.