Campus Store Manager - Pensacola, FL

Follett Corporation; Pensacola (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Campus Store Manager to lead store operations and inspire a dedicated team. This role focuses on driving sales growth while ensuring exceptional customer service and operational excellence. You will cultivate a culture of mentorship and continuous development, engaging with financial metrics and strategic planning. Your leadership will be crucial in building strong campus relationships and managing talent effectively. If you are passionate about creating a positive impact in a vibrant educational environment, this opportunity is perfect for you.

Qualifications

• Proven leadership skills in managing store operations and driving sales.
• Experience in talent management and developing team members.

Responsibilities

• Execute sales promotions and manage daily store operations.
• Develop and maintain campus relationships and community events.
• Foster an engaging customer service culture.

Skills

Leadership

Sales Growth

Customer Service

Talent Management

Financial Metrics Analysis

Education

Bachelor's Degree in Business or Management

Job description

Position Overview

As a Campus Store Manager, you will provide leadership for all facets of store operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer service experience.

Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/long-term planning. You will also support a Regional Manager with overall store and campus relationships and operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self.

Responsibilities

1. Driving Results/Sales: Execute operating plans and daily operations for both traditional and peak periods consistent with company objectives, including:

• Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy.
• Lead in-store course materials activities in collaboration with course materials leadership.
• Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget.
• Review and approve store markups, markdowns, and write-offs within company guidelines.
• Ensure security of assets, safety of associates and customers, and adherence to policies.

Campus Relationships: Communicate and partner with the campus, including:

• Facilitation of campus and community events.
• Daily communication of store operational activities.
• Strategic Partnership Reviews.
• Ensure campus outreach and engagement.
• Participation in Bookstore Advisory Committees.

Talent Management: Responsible for full cycle talent management, including:

• Developing cross-functional teams capable of executing initiatives and achieving results.
• Ensuring effective performance management and fostering accountability.
• Recruiting, training, coaching, and developing team members.

Customer Service: Partner to create an engaging customer service culture focused on solutions-based selling and an exceptional experience, including:

• Developing relationships with customers, faculty, staff, administrators, vendors, and internal teams.
• Handling routine inquiries and escalated complaints.
• Maintaining store cleanliness and orderliness.
• If applicable, overseeing a cafe or convenience store to ensure compliance with health and food safety regulations.

Other duties as assigned to support general store operations.

Follett Higher Education is a drug-free workplace environment.