Retail Store Manager

T-Mobile; Minneapolis (MN); On-site; USD 50,000 - 91,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Store Manager to lead a team in providing exceptional customer service and achieving sales targets. This role involves overseeing all store operations, including employee management, training, and maintaining high standards of store presentation. You will be the primary point of contact for your team, driving performance and fostering a collaborative environment. With a competitive salary and a comprehensive benefits package, this position offers a fantastic opportunity for career growth in a supportive and inclusive culture. Join a company that values diversity and invests in your future!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Tuition Assistance

Childcare Subsidies

Qualifications

• Management experience in retail sales and sales management required.
• Strong communication skills and proficiency in Microsoft Office.

Responsibilities

• Lead store operations and ensure a positive customer experience.
• Hire, train, and mentor store employees to achieve sales goals.

Skills

Communication

Microsoft Office

Store Management

Store Operations

Customer Service

Education

High School Diploma/GED

Bachelor's Degree

2-4 years Management experience in retail sales

2-4 years Sales & sales management experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

As a Retail Store Manager, you're ready to lead by example, go All IN, and rally & empower your team to give it their all in becoming the best in the world at connecting customers to their world.

Responsible for all operations of a T-Mobile retail store. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, assets prevention & team leadership. Primary point of contact for employees of the retail store.

Job Responsibilities

1. Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
2. Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations.
3. Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
4. Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
5. Maintain a neat clean organized store environment at all times.
6. Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.
7. Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success.
8. Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
9. Support team initiatives and create an inclusive environment.
10. Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the store’s assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses.
11. Show your team you’re invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
12. Ensure store employees meet and/or exceed defined, monthly success measurements.
13. Meet or exceed sales goals for the store.

Education and Work Experience

1. High School Diploma/GED (Required)
2. Bachelor's Degree (Preferred)
3. 2-4 years Management experience in retail sales Required
4. 2-4 years Sales & sales management experience Required

Knowledge, Skills and Abilities

1. Communication (Required)
2. Microsoft Office (Required)
3. Store Management (Required)
4. Store Operations (Required)
5. Customer Service (Required)

Licenses and Certifications

1. At least 18 years of age
2. Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Compensation

Total Target Cash Pay Range: $66,900 - $120,600, inclusive of target incentives. Base Pay Range: $50,175 - $90,450. The pay range above is the general base pay range for a successful candidate in this role. The actual pay will vary based on location, qualifications, and experience. For specific pay ranges based on location, visit this link.

Additional Benefits

Employees are eligible for monthly or quarterly sales incentives. Our benefits include medical, dental, vision insurance, flexible spending accounts, 401(k), stock grants, stock purchase plans, paid time off, holidays, parental and family leave, family building benefits, childcare subsidies, tuition assistance, coaching, disability, voluntary insurance options, and discounts on mobile services and internet. For more details, visit www.t-mobilebenefits.com.

Growth and Culture

We support career growth and value diversity. We are an Equal Opportunity Employer. If you need reasonable accommodation during the application process, contact us at [e-mail] or 1-844-873-9500.