Retail Store Manager

PetSmart Charities; Huntsville (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading company as a Retail Store Manager, overseeing operations, financial outcomes, and HR functions while fostering a culture of safety and exceptional pet parent service. This role requires strong leadership and communication skills to manage a diverse team and ensure a positive store experience.

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for fulltime associates

Career pathing

Development opportunities

Qualifications

• 4-6 years of retail leadership or customer-focused experience.
• Full-time availability, flexible schedule including evenings, weekends, holidays.

Responsibilities

• Oversee safety, pet parent experience, operations, and HR functions.
• Implement corporate strategies and meet profitability targets.
• Lead recruitment, coaching, and associate development.

Skills

Communication

Organizational Skills

Tools

Computer Applications

Job description

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Job Description

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!

Retail Store Manager

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our offerings:

• Paid bi-weekly
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Store Leader oversees safety, pet parent experience, operations, financial outcomes, and HR functions within the store. This role drives company culture, achieves results, champions pet parent service, and upholds our vision, mission, and values.

Essential Responsibilities

Responsibilities include, but are not limited to:

People Leadership

• Recruitment, interviewing, hiring, coaching, and termination decisions.
• Foster an open-door culture, listen to associates, and respond to feedback.
• Create and manage store schedules.
• Support associate development through reviews, recognition, training, and mentoring.
• Delegate tasks, empower team members, and encourage ownership.
• Communicate and adjust team priorities to meet goals.
• Address and resolve associate complaints and grievances.
• Recognize and celebrate team engagement.
• Ensure timely delivery of associate reviews.

Overall Store Experience

• Lead the associate and pet parent experience, ensuring safety and satisfaction.
• Respond to pet parent concerns and improve store processes.
• Collaborate on in-store and community events.
• Maintain store standards, policies, and safety protocols.
• Conduct regular safety and compliance walks.
• Manage safety, health, and inventory standards.
• Handle incidents involving pets or safety issues promptly.

Business Management

• Implement corporate strategies and meet profitability targets.
• Analyze reports, respond to data, and improve store performance.
• Drive business growth and achieve sales and shrink targets.
• Manage expenses and store budgets.
• Create schedules, process payroll, and handle store errands.

Qualifications

• 4-6 years of retail leadership or customer-focused experience.
• Full-time availability, flexible schedule including evenings, weekends, holidays.
• Proficiency in computer applications.
• Strong communication and organizational skills.
• Ability to work under pressure and maintain composure.

Supervisory Responsibility

Oversee Experience Leader, Process Leader, up to six lead associates, and 10-70 non-leader associates, following company policies.

Physical Demands and Work Environment

Stand, walk, climb, handle objects, lift up to 50 pounds, and work in environments with pet hair, noise, and live animals. Accommodations available for disabilities.

Do What You Love

Make a meaningful impact daily—helping customers, celebrating pets, creating moments that matter. We cherish diversity and the unique perspectives of our 50,000 associates. Join us and help do Anything for Pets!