Retail Store Manager

5.11, Inc.; El Cajon (CA); On-site; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a customer-first culture and inspire excellence in service. In this role, you will guide your team to achieve ambitious sales goals while maintaining operational excellence. Your passion for outdoor gear and strong leadership skills will help create loyal fans and a vibrant store atmosphere. This opportunity offers competitive compensation, health benefits, and career growth in a fast-paced environment that values your contributions. Join a team that is dedicated to inspiring adventure and making a difference in the retail space.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Employee Discounts

Career Growth Opportunities

Qualifications

• Exceptional customer service skills with a passion for engaging with customers.
• Proven leadership and sales abilities to motivate teams and achieve goals.

Responsibilities

• Lead a customer-first culture and monitor sales goals with clear objectives.
• Mentor your team to deliver unforgettable customer experiences.

Skills

Customer Service Mindset

Leadership Abilities

Sales Motivation

Organizational Skills

Adaptability

Education

Management Experience

Job description

As a Store Manager, you’re more than a leader—you’re the heartbeat of our store. Your goal is to deliver unparalleled customer service by fostering a supportive and results-driven environment. You'll guide your team in achieving ambitious goals, developing their skills, and providing the kind of customer experience that people remember. We’re seeking someone who embodies our core attributes: approachable and committed to supporting both team and customer needs, energetic and driven to inspire excellence, and resilient with a passion for achieving team goals.

What You’ll Do:

• Lead a customer-first culture where every interaction is an opportunity to connect, solve problems, and create loyal fans.
• Monitor and achieve sales goals by setting clear objectives, providing constructive feedback, and celebrating wins with the team.
• Mentor and inspire your team to deliver an unforgettable customer experience—one that blows our customers minds.
• Maintain operational excellence, overseeing inventory, visual merchandising, and store presentation to showcase our gear in the best light.
• Collaborate with upper management to implement strategies that boost store traffic and sales, while ensuring the store hits or exceeds its targets.
• Engage with the local community to build awareness, establish relationships, and make 5.11 the go-to destination for purpose-built gear.

What We’re Looking For:

• An exceptional customer service mindset, with a drive for going above and beyond and thrives on engaging with both customers and employees.
• Proven leadership and sales abilities with a knack for motivating teams and a passion to achieve goals.
• A love for technical outdoor gear so you can connect with our customers and showcase our products authentically.
• Solid organizational skills, with experience in managing inventory, visual merchandising, and leading day-to-day operations.
• Management experience—bonus points if it’s in outdoor or specialty retail.
• Strong adaptability and resourcefulness to meet the varied needs of customers and the challenges of retail.

We believe successful leaders at 5.11 demonstrate these core attributes:

• Engaging: Approachable, fully involved, and committed to supporting team and customer needs.
• Energetic: Driven to get things done and inspire others to do their best.
• Grit: Resilient and passionate about achieving team goals.
• Competitive: Always aiming to improve and raise the bar for customer service.
• Assertive: Confident with a strong sense of self and values.

What’s in It for You:

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance.
• Employee discounts on 5.11 gear—outfit yourself and get ready for adventure.
• Career growth opportunities with a fast-growing brand that values its team.
• The chance to be a part of something bigger than retail: we are in the business of inspiring adventure.

Pay Range: $27.65 - $32.00