Retail Store Leader Trainee - Customer Service

Hannaford Supermarkets; Bangor (ME); On-site; USD 26,000 - 38,000; Full time

Job summary

Hannaford Supermarkets in Bangor, ME, is seeking a Department Manager to oversee retail operations for the assigned department, guiding store associates, ensuring quality, presentation, and service to customers.

You will hire, train and develop staff, strive for financial objectives, and maintain appearance, security, safety and food safety standards with accurate records and strong teamwork.

Qualifications

• Strong understanding of store operations and total store merchandising techniques.
• Excellent interpersonal, customer service and communication skills.
• Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated good judgement solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Desire and ability to lead and manage associates throughout multiple departments.
• Department Manager or equivalent experience required.
• College degree or equivalent preferred.
• Certified Food Safety Manager accreditation or willingness to obtain within 90 days of employment.

Responsibilities

• Foster a positive and inclusive environment to retain associates and customers.
• Ensure that all quality standards are met.
• Manage department operations in accordance with established department standard practices.
• Ensure the maintenance of the department's appearance and presentation.
• Hire, train and develop associates to meet the department needs.
• Attain departmental financial objectives.
• Supervise performance of all duties and responsibilities of all assigned department associates.
• Role model outstanding friendly customer service.
• Use good judgement in the delegation, assignment, and follow-up required for the efficient performance of the department.
• Ensure the maintenance of accurate records of production, shrink, sales and inventory.
• Must be able to meet physical requirements of the position, with or without reasonable accommodations.
• Provide recognition of accomplishments and offer constructive counseling when necessary.
• Treat all co-workers with fairness, dignity, and respect.
• Ensure department associates are properly trained by certified trainers.
• Ensure all company policies and procedures are followed as outlined.
• Develop product knowledge in all areas of the assigned department.
• Use RF unit as needed.
• Retrieve and organize assigned departments product loads.
• Assist in effectively ordering and maintaining inventory control to maximize sales and limit shrink issues.
• Conduct performance appraisals on all department associates according to company standards.
• Maintain effective work schedules to meet production and customer service standards as well as associate's personal needs.
• Understand and use company tools such as MPP, financial reports, scheduling, ordering and business information systems.
• Ensure operational and merchandising standard practices are followed to maximize profitability, paying special attention to priority categories.
• Maintain solid communication in the department and throughout the organization.
• Observe and ensure compliance with company sanitation, safety and food safety standards.
• Understand the causes and means for resolving and limiting shrink.
• Have total understanding of the department's standard practice manual and Program Manuals for each assigned departments program.
• Perform all other duties as assigned.

Skills

Leadership

Customer service

Communication

Problem solving

Organizational skills

Education

College degree or equivalent

Job description

Hannaford Supermarkets in Bangor, ME, is seeking a Department Manager to oversee retail operations for the assigned department, guiding store associates, ensuring quality, presentation, and service to customers.

You will hire, train and develop staff, strive for financial objectives, and maintain appearance, security, safety and food safety standards with accurate records and strong teamwork.