Retail Store Leader: Profit & Clienteling Champion

L'Agence; New York (NY); On-site; USD 100,000 - 110,000; Full time

Job summary

L'Agence in New York, NY is seeking an Assistant Store Manager to lead the store team alongside the Store Manager, maximize retail sales, and uphold exceptional customer service.

This role focuses on developing clienteling, coaching staff, analyzing reports, and ensuring brand standards and merchandising accuracy. The position requires 3-5 years of management experience and strong knowledge of retail operations.

Qualifications

• Experience in developing and maintaining store visuals.
• Experience in leadership, training & development of retail staff.
• Knowledge of basic retail math and cash management techniques.
• 3-5 years of retail store management experience.
• Detailed understanding of inventory accounting and merchandise payable, is required.
• Solid working knowledge of major ERP, inventory and accounting systems.
• Advanced working knowledge of Excel is required and proficient in MS office.
• Solid communication skills including the ability to work well in a team environment or independently when tasked
• Ability to successfully manage multiple tasks with conflicting priorities

Responsibilities

• Maximizes sales through joint operational and commercial focus and takes action to obtain the highest level of profitability for the store.
• Ensures high-quality direct and indirect customer service by providing the best shopping experience for each customer.
• Exercise intellectual and creative discretion and judgment in the management and leadership of store employees.
• Coach and develop retail associates to meet store sales goals, visual presentation directives, and customer services standards.
• Responsible for the implementation of clienteling strategies.
• Analyzes selling reports and monthly profitability reports.
• Delegates’ authority and responsibility with accountability and follow-up.
• Maintains contact with all clients in the market area to ensure high levels of client satisfaction.
• Has working knowledge and oversees the use of all Company systems in stores.
• Works closely with buying and planning team on merchandising and reorder needs.
• Ensures proper completion of cash office operational functions.
• Communicates and implement corporate directives to retail associates in a timely and effective manner.
• Manages and ensures the stock level is appropriate to maximize selling.
• Ensures the garment presentation, garment level, and visual standards are presented according to the brand.
• Ensures and follows up on all activities concerning campaigns, promotions, and sales activities of the store.
• Any other functions, duties, and projects as assigned.

Skills

Store visuals

Leadership

Retail math

Communication

Clienteling

Multi-tasking

Team development

Cash management

ERP systems

Excel

Tools

ERP systems

MS Office

Inventory accounting software

Job description

L'Agence in New York, NY is seeking an Assistant Store Manager to lead the store team alongside the Store Manager, maximize retail sales, and uphold exceptional customer service.

This role focuses on developing clienteling, coaching staff, analyzing reports, and ensuring brand standards and merchandising accuracy. The position requires 3-5 years of management experience and strong knowledge of retail operations.