Retail Store Leader: Inspire Teams, Elevate Service & Sales

David; Brook Hollow (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

David is seeking a capable retail management professional in North Carolina to lead a high-performing team and deliver world-class customer service while exceeding sales plans.

The role focuses on coaching, floor leadership, and inventory/operational management to ensure a five-star experience for customers and staff. Full-time hours and consistent performance expectations are required.

Qualifications

• High School Diploma or degree.
• Two-four years prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Responsibilities

• Leads and models a customer first culture across all roles.
• Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
• Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
• Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals
• Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
• Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.
• Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
• Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
• Other duties as assigned.

Skills

Customer focus

Leadership

Coaching

Team building

Communication

Education

High School Diploma or degree

2-4 years retail management experience

POS system experience

Job description

David is seeking a capable retail management professional in North Carolina to lead a high-performing team and deliver world-class customer service while exceeding sales plans.

The role focuses on coaching, floor leadership, and inventory/operational management to ensure a five-star experience for customers and staff. Full-time hours and consistent performance expectations are required.