Retail Store Leader in Training

R301US Hibbett Retail, Inc.; Santa Maria (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

R301US Hibbett Retail, Inc. in Santa Maria, CA is seeking a Manager in Training to assist the Store Manager with day-to-day operations and some administrative duties. You will gain knowledge of each product area, promote sales, and deliver outstanding customer service to help acquire and retain customers.

The role prepares you to step in for the Store Manager, overseeing store responsibilities, supervising staff, and driving profitability while upholding company policies and standards.

Qualifications

• 1-3 years of customer service experience.
• Experience in retail, preferably footwear and athletic apparel.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative to take on important tasks.
• Team player who is passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Customer service

Retail experience

Interpersonal skills

Communication

Team leadership

Initiative

Attention to detail

Multitasking

Job description

R301US Hibbett Retail, Inc. in Santa Maria, CA is seeking a Manager in Training to assist the Store Manager with day-to-day operations and some administrative duties. You will gain knowledge of each product area, promote sales, and deliver outstanding customer service to help acquire and retain customers.

The role prepares you to step in for the Store Manager, overseeing store responsibilities, supervising staff, and driving profitability while upholding company policies and standards.