Retail Store Leader — Growth, Training & Service Excellence

Ross Stores, Inc.; Manhattan (KS); On-site; USD 60,000 - 75,000; Full time

Job summary

Ross Stores, Inc. is seeking an experienced Store Manager to lead all aspects of store operations, staff development, and performance to achieve sales and profitability targets.

You will recruit, train and coach a leadership team, oversee inventory, payroll, customer service, and compliance with company policies while maintaining a neat, easy-to-shop environment. This full-time role requires flexibility for evenings and weekends.

Qualifications

• Five or more years of Store management experience in a retail environment.
• Must maintain a high level of Customer service.
• Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.
• Ability to train, coach and develop Associates at all levels.
• Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.
• Fluency in English.
• Must exercise considerable independent judgement and discretion.
• Ability to work evenings and weekends.

Responsibilities

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Analyzes Store reports to evaluate controllable expenses and overall Store performance.
• Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.
• Ensures proper scheduling of Associates to meet business objectives.
• Accepts special assignments as directed by Leadership.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.
• Through selection, training and motivation, strives to reduce Store turnover and promotes retention tools.
• Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
• Ensures compliance with Ross personnel policies and procedures.
• Manages Associate Relations issues, consulting with the District Manager as needed.
• Ensures compliance with all State, Local and Federal regulations.
• Leads all expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, and adjusting to current business trends.
• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
• Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code.
• Represents and supports the Company brand at all times.
• Manages Store to ensure a clean, neat, easy to shop environment.
• Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
• Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
• Ensures merchandise is presented and organized according to Company merchandising guidelines.
• Urgently manages merchandise processing to the sales floor within the expected Company timeframe.

Skills

Store management

Customer service

Leadership

Training & development

Organization & prioritization

English fluency

Independent judgement

Evenings & weekends

Job description

Ross Stores, Inc. is seeking an experienced Store Manager to lead all aspects of store operations, staff development, and performance to achieve sales and profitability targets.

You will recruit, train and coach a leadership team, oversee inventory, payroll, customer service, and compliance with company policies while maintaining a neat, easy-to-shop environment. This full-time role requires flexibility for evenings and weekends.