Retail Store Leader: Elevate Sales & Team Performance

Clarks; Town of Poland (NY); On-site; USD 20,852 - 22,456; Full time

Job summary

Clarks in New York is looking for a store manager to lead a team, drive sales, and deliver exceptional customer service. You will oversee day-to-day operations, manage stock, and ensure compliance with company standards.

The role requires strong leadership, budgeting experience, and the ability to train and motivate staff to meet targets across key KPIs while maintaining the highest retail standards.

Qualifications

• Significant experience in retail management including leading a team, delivering consumer experience and managing store budgets.
• Delivering or exceeding sales and targets.
• Significant leadership experience including managing direct and indirect reports, coaching, giving feedback and developing team members.
• Managing staffing levels to sales.

Responsibilities

• Lead and motivate the team to achieve targets and deliver the required consumer experience.
• Manage controllable costs and efficiencies to proactively improve profitability.
• Responsible for the management of the sales floor during trading hours.
• Regularly review commercial opportunities and consumer feedback to improve sales and take appropriate action.
• Lead implementation of the trading plan, including visual merchandising, to ensure the store and team are ready for all trading periods.
• Plan staffing levels against trading plan and manage rotas.
• Ensure all employment changes and relevant forms are completed to ensure team members are paid accurately and on time.
• Recruit, develop and train a high-performing and highly engaged team.
• Manage Health and Safety procedures in store including ensuring all team members understand their responsibilities.
• Manage all Employee Relations issues fairly and in accordance with Company Policies and Procedures.
• Regularly review own performance and maintain a personal development plan.
• Store to achieve required performance standards on KPIs such as sales, multi-sales, conversion and consumer satisfaction.
• Floor control is delivered consistently, ensuring all consumers have a great brand experience.
• Reports and data provided are used to drive sales growth in-store to achieve budget.

Skills

Stock Management

Consumer Experience

Managing Budgets

Recruitment & Training

English proficiency

Planning & prioritising

Commerciality

Motivating & Leading a Team

Communication Skills

Team Leadership

Job description

Clarks in New York is looking for a store manager to lead a team, drive sales, and deliver exceptional customer service. You will oversee day-to-day operations, manage stock, and ensure compliance with company standards.

The role requires strong leadership, budgeting experience, and the ability to train and motivate staff to meet targets across key KPIs while maintaining the highest retail standards.