Retail Store Leader: Elevate Sales & Service

Michael Kors; Phoenix (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

Michael Kors is seeking an Assistant Store Manager to lead daily store operations, drive sales and ensure exceptional customer service. You will report to the Store Manager and may act in their absence, overseeing merchandising, cash controls, inventory, staffing and training.

The role emphasizes sales generation, staff development and maintaining brand standards in a fast-paced fashion environment. Qualified candidates have retail leadership experience and a client-focused approach.

Qualifications

• Minimum 3 years retail experience with 1-2 years specialty management.

Responsibilities

• Meet personal and store sales goals.
• Assist in tracking, monitoring, and communication of business results.
• Ensure an elevated level of sales and service by all associates; lead by example.
• Develop staff sales techniques to maximize sales.
• Maintain adherence to sales policies and procedures.
• Demonstrate product knowledge and train staff accordingly.
• Keep up-to-date with fashion trends and industry context.
• Provide excellent customer service and build repeat clientele.
• Resolve client problems and manage returns and complaints.

Skills

Retail experience

Store management

Job description

Michael Kors is seeking an Assistant Store Manager to lead daily store operations, drive sales and ensure exceptional customer service. You will report to the Store Manager and may act in their absence, overseeing merchandising, cash controls, inventory, staffing and training.

The role emphasizes sales generation, staff development and maintaining brand standards in a fast-paced fashion environment. Qualified candidates have retail leadership experience and a client-focused approach.