Retail Store Leader - Drive Sales & Service

Goodwill of Central & Northern Arizona; Pinetop-Lakeside (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plan

401K Traditional and Roth Plans

Employer Paid Life Insurance

Employee Assistance Program (EAP)

Paid Time Off; Sick and Vacation

Paid Holidays

Job summary

The Goodwill of Central and Northern Arizona in Pinetop-Lakeside, AZ is seeking a Retail Store Manager to lead the sales floor, drive daily operations, and achieve sales goals. You will mentor Retail Sales Associates and ensure excellent donor and customer service while maintaining store standards.

Responsibilities include executing operations plans, inventory reporting, staff training, and coordinating with leadership to reflect the Goodwill brand.

Qualifications

• 1 year work experience in Retail Management
• 1 year customer service experience required
• Proficient in Microsoft Office Suite
• Ability to pass a background check and drug screen, where applicable for position
• Ability to speak and read English proficiently
• High School Diploma or Equivalent preferred

Responsibilities

• Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
• Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
• Conducts new goods inventory and ensures proper reporting.
• Reconciles and balances all daily paperwork.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
• Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
• Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
• Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.

Skills

Retail management experience

Customer service

English proficiency

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

The Goodwill of Central and Northern Arizona in Pinetop-Lakeside, AZ is seeking a Retail Store Manager to lead the sales floor, drive daily operations, and achieve sales goals. You will mentor Retail Sales Associates and ensure excellent donor and customer service while maintaining store standards.

Responsibilities include executing operations plans, inventory reporting, staff training, and coordinating with leadership to reflect the Goodwill brand.