Retail Store Leader: Customer Service & Operations

Goodwill of Central and Northern Arizona; Fort Mohave (AZ); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical plans

Health reimbursement account (HRA)

Dental plans

Vision plan

401K Traditional and Roth

Employer Paid Life Insurance

Employee Assistance Program (EAP)

Paid Time Off; Sick and Vacation

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona is hiring a Retail Store Manager to oversee the Fort Mohave store. You will lead the sales floor, motivate teams, and drive profit and performance while ensuring excellent donor and customer service.

The role requires coordinating daily operations, training staff, and maintaining store standards in line with Goodwill policies. The position involves managing inventories, balancing daily paperwork, and collaborating with leadership to achieve store goals.

Qualifications

• One year of retail management experience required
• Two or more years in customer service preferred
• Proficient in Microsoft Office Suite

Responsibilities

• Oversee daily retail operations to meet sales and production goals
• Lead, coach and develop store team members
• Ensure excellent customer service and donor experiences
• Maintain store standards, security, health and safety policies
• Handle complex sales transactions and returns
• Coordinate with leadership on store initiatives

Skills

Retail management

Customer service

Microsoft Office

English proficiency

Education

High School Diploma or Equivalent

Job description

Goodwill of Central and Northern Arizona is hiring a Retail Store Manager to oversee the Fort Mohave store. You will lead the sales floor, motivate teams, and drive profit and performance while ensuring excellent donor and customer service.

The role requires coordinating daily operations, training staff, and maintaining store standards in line with Goodwill policies. The position involves managing inventories, balancing daily paperwork, and collaborating with leadership to achieve store goals.