Retail Store Leader: Build Teams, Elevate Experience

Bath & Body Works; Fairlawn (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

40% merchandise discount

Daily pay

Medical, dental and vision benefits

Job summary

Bath & Body Works is seeking an Assistant Store Manager to partner with the Store Manager in developing outstanding associates, delivering consistent customer experiences, and driving growth across Bath & Body Works. You will lead store leadership efforts, coach teams, and ensure execution of operational plans with a focus on results.

The role requires strong leadership, a customer-first mindset, and the ability to coach teams to meet payroll targets while maintaining an engaging store

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a manager role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates.
• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Partner with the Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Skills

Sales leadership

Customer experience

Operations management

Team coaching

Education

High school diploma or GED

Job description

Bath & Body Works is seeking an Assistant Store Manager to partner with the Store Manager in developing outstanding associates, delivering consistent customer experiences, and driving growth across Bath & Body Works. You will lead store leadership efforts, coach teams, and ensure execution of operational plans with a focus on results.

The role requires strong leadership, a customer-first mindset, and the ability to coach teams to meet payroll targets while maintaining an engaging store