Retail Store Leader

Asurion; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Store Leader to drive growth and success in their tech service stores. In this pivotal role, you will lead a dedicated team, ensuring exceptional customer service while achieving sales and operational goals. With a focus on coaching and development, you will empower your team to excel in a fast-paced environment. This opportunity offers competitive pay, performance-based incentives, and a range of benefits, making it an exciting prospect for those passionate about technology and leadership. Join a company that values innovation and career advancement!

Benefits

Competitive bi-weekly pay

Inclusive benefits (health, dental, vision)

Performance-based incentives

Cell phone allowance

Retirement savings plan

Paid time off

Employee Assistance Program

Life insurance

Continuing education support

Opportunities for career advancement

Qualifications

• 1+ years of leadership experience, including coaching and training.
• 2+ years of customer service experience.

Responsibilities

• Lead and coach your team to achieve store goals in repair volume and sales.
• Ensure a positive customer experience by solving problems effectively.

Skills

Leadership

Customer Service

Problem-Solving

Communication

Organizational Skills

Flexibility

Education

High School Diploma or equivalent (GED)

Tools

Microsoft Office

Job description

OurStore Leadersare vital stakeholders in our business. They are the face of the Asurion store network and drivers of our growth trajectory.

At uBreakiFix by Asurion, we are the go-to destination for tech help, offering solutions for everything from cell phones to laptops. As a Store Leader, you will be a key driver of our growth and success.

Starting Pay:

• $22.50 per hour + uncapped commission + profit sharing
• Average monthly incentive potential: $800, with unlimited earning potential!

As a Store Leader, you'll be responsible for:

·Leading your teamto achieve store goals in repair volume,sales, speed, and profit.

·Coaching and motivatingyour team to meet performance targets and deliver exceptionalcustomer service.

·Ensuring a positive customer experienceby solving problems and empowering your team to do the same.

·Maintainingstore operations, includinginventory management, a clean store environment, and adhering to Asurion’s values.

Key Responsibilities:

• Team Leadership: Inspire, develop, and coach team members to achieve their full potential. Conduct performance reviews andprovide feedback.
• Customer Service&Sales: Guide your team in delivering excellent service, solving problems, and offering tailored tech solutions.
• Problem-Solving: Lead by example to address customer issues and help your team work through challenges.
• Store Operations: Oversee repair quality, maintain inventory, and ensure a clean, welcoming space for customers and employees.
• Adaptability: Support all roles in the store, fromdevice repairtocustomer service.

What You’ll Bring:

· High School Diploma or equivalent (GED)

· 1+ years of leadership experience, including coaching and training

· 2+ years ofcustomer serviceexperience

· Proficiency inMicrosoft Office, especially Excel

· Strong communication, organizational, and problem-solving skills

· Flexibility to work weekends, holidays, and varying shifts

· Motivation to meet and exceed performance goals

Perks & Benefits:

· Competitive bi-weekly pay

· Inclusive benefits (health, dental, vision)

· Performance-based incentives

· Cell phone allowance

· Retirement savings plan

· Paid time off & Employee Assistance Program

· Life insurance & Continuing education support

· Opportunities for career advancement

About Asurion:

Asurion is the world’s leading tech care company, providing insurance, repair, replacement, and support for devices, appliances, and connections. With over 700 stores and 300 million customers, we are committed to delivering seamless tech solutions.