Retail Store Leader

Asurion; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Store Leader to drive growth and success in a fast-paced tech repair environment. In this pivotal role, you will lead a team to achieve store goals, coach and motivate staff, and ensure exceptional customer service. With a commitment to delivering seamless tech solutions, this company offers competitive pay and performance-based incentives, along with opportunities for career advancement. If you are passionate about technology and leadership, this is your chance to make a significant impact in a thriving organization.

Benefits

Competitive bi-weekly pay

Performance-based incentives

Retirement savings plan

Paid time off

Employee Assistance Program

Life insurance

Continuing education support

Opportunities for career advancement

Qualifications

• 1+ years of leadership experience, including coaching and training.
• 2+ years of customer service experience.

Responsibilities

• Lead your team to achieve store goals in repair volume and sales.
• Ensure a positive customer experience by solving problems.

Skills

Team Leadership

Customer Service

Problem-Solving

Communication Skills

Organizational Skills

Flexibility

Education

High School Diploma or equivalent (GED)

Tools

Microsoft Office

Excel

Job description

Our Store Leaders are vital stakeholders in our business. They are the face of the Asurion store network and drivers of our growth trajectory.

At uBreakiFix by Asurion, we are the go-to destination for tech help, offering solutions for everything from cell phones to laptops. As a Store Leader, you will be a key driver of our growth and success.

Starting Pay:

• $22.50 per hour + uncapped commission + profit sharing
• Average monthly incentive potential: $800, with unlimited earning potential!

As a Store Leader, you'll be responsible for:

• Leading your team to achieve store goals in repair volume, sales, speed, and profit.
• Coaching and motivating your team to meet performance targets and deliver exceptional customer service.
• Ensuring a positive customer experience by solving problems and empowering your team to do the same.
• Maintaining store operations, including inventory management, a clean store environment, and adhering to Asurion’s values.

Key Responsibilities:

• Team Leadership: Inspire, develop, and coach team members to achieve their full potential. Conduct performance reviews and provide feedback.
• Customer Service & Sales: Guide your team in delivering excellent service, solving problems, and offering tailored tech solutions.
• Problem-Solving: Lead by example to address customer issues and help your team work through challenges.
• Store Operations: Oversee repair quality, maintain inventory, and ensure a clean, welcoming space for customers and employees.
• Adaptability: Support all roles in the store, from device repair to customer service.

What You’ll Bring:

• High School Diploma or equivalent (GED)
• 1+ years of leadership experience, including coaching and training
• 2+ years of customer service experience
• Proficiency in Microsoft Office, especially Excel
• Strong communication, organizational, and problem-solving skills
• Flexibility to work weekends, holidays, and varying shifts
• Motivation to meet and exceed performance goals

Benefits:

• Competitive bi-weekly pay
• Performance-based incentives
• Retirement savings plan
• Paid time off & Employee Assistance Program
• Life insurance & Continuing education support
• Opportunities for career advancement

About Asurion:

Asurion is the world’s leading tech care company, providing insurance, repair, replacement, and support for devices, appliances, and connections. With over 700 stores and 300 million customers, we are committed to delivering seamless tech solutions.