Retail Store Lead & Training Coach

Phantom Fireworks group; North East (Erie County); Hybrid; USD 21,000 - 29,000; Full time

Job summary

Phantom Fireworks is seeking an Assistant Manager for the Erie/Buffalo area (North East, PA). The role supports the Showroom Manager in daily store operations, ensuring a safe, well-stocked environment and excellent customer service.

You will hire and train staff, manage inventory and cash handling, and participate in training and conferences as needed. This full-time, year-round position requires strong leadership, the ability to work flexible hours, and willingness to travel for training and

Qualifications

• Previous retail or supervisory experience preferred.
• Strong leadership, organizational, and multitasking skills.
• Experience with cash handling and basic financial reporting.
• Proficiency with POS and inventory systems.
• Strong communication and customer service skills.

Responsibilities

• Support the Showroom Manager in all aspects of store operations.
• Maintain a safe, clean, and fully stocked store environment.
• Hire, train, schedule, and supervise employees.
• Ensure compliance with company policies and document/report issues.
• Oversee inventory management, including cycle counts and discrepancy resolution.
• Manage cash handling, daily balancing, deposits, and financial reporting.
• Complete weekly reconciliations (banking, payroll, expenses, petty cash).
• Maintain proficiency in POS, inventory, and ordering systems.
• Oversee store security, including equipment checks and monitoring potential risks.
• Assist with local advertising, signage, and community engagement efforts.
• Conduct performance evaluations and provide ongoing coaching.
• Attend required trainings, meetings, and annual conferences (travel required).
• Perform other related duties as assigned.

Job description

Phantom Fireworks is seeking an Assistant Manager for the Erie/Buffalo area (North East, PA). The role supports the Showroom Manager in daily store operations, ensuring a safe, well-stocked environment and excellent customer service.

You will hire and train staff, manage inventory and cash handling, and participate in training and conferences as needed. This full-time, year-round position requires strong leadership, the ability to work flexible hours, and willingness to travel for training and