Retail Store Lead - Tech Gear & Customer Experience

ZAGG, Inc.; Midvale (UT); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

ZAGG, Inc. is seeking a Store Manager to lead a high-performing retail team and deliver exceptional customer service. You will drive store sales, develop staff, and manage daily operations for a multi-brand environment across the U.S.

and Canada, including product installations and warranty processing. This role requires flexibility to work evenings and weekends. You will train team members on ZAGG products, schedule shifts, handle escalations, and collaborate with district leadership to meet or

Qualifikationen

• High School Diploma or equivalent.
• 2-4 years experience in a retail or similar sales environment.
• Basic computer skills.
• Managerial experience preferred.
• ZAGG product knowledge preferred.

Aufgaben

• Greet and assist customers with the purchase of all ZAGG products.
• Maintain expert knowledge of all ZAGG-branded products.
• Provide professional installation of ZAGG protection products on customer devices.
• Set and review goals with team members.
• Create development plans for team members.
• Ensure team members are executing the sales process.
• Train team members to be up to date with latest products and promotions.
• Conduct regular interviews.
• Conduct regular inventory counts.
• Receive inventory shipments into point of sale.
• Process all warranty claims.
• Keep the store clean, stocked, and well organized both front of house and back of house.
• Build a weekly store schedule.
• Handle customer escalations.
• Communicate with District Manager & attend regular conference calls.
• Ensure deposits are delivered to the bank in a timely manner.

Kenntnisse

Retail Sales

Team Development

Customer Service

Leadership

Communication

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

ZAGG, Inc. is seeking a Store Manager to lead a high-performing retail team and deliver exceptional customer service. You will drive store sales, develop staff, and manage daily operations for a multi-brand environment across the U.S.

and Canada, including product installations and warranty processing. This role requires flexibility to work evenings and weekends. You will train team members on ZAGG products, schedule shifts, handle escalations, and collaborate with district leadership to meet or