Store Manager

ZAGG, Inc.; Midvale (UT); On-site; USD 42,000 - 62,000; Full time

Job summary

ZAGG, Inc. is seeking a Store Manager to lead a high-performing retail team and deliver exceptional customer service. You will drive store sales, develop staff, and manage daily operations for a multi-brand environment across the U.S.

and Canada, including product installations and warranty processing. This role requires flexibility to work evenings and weekends. You will train team members on ZAGG products, schedule shifts, handle escalations, and collaborate with district leadership to meet or

Qualifications

• High School Diploma or equivalent.
• 2-4 years experience in a retail or similar sales environment.
• Basic computer skills.
• Managerial experience preferred.
• ZAGG product knowledge preferred.

Responsibilities

• Greet and assist customers with the purchase of all ZAGG products.
• Maintain expert knowledge of all ZAGG-branded products.
• Provide professional installation of ZAGG protection products on customer devices.
• Set and review goals with team members.
• Create development plans for team members.
• Ensure team members are executing the sales process.
• Train team members to be up to date with latest products and promotions.
• Conduct regular interviews.
• Conduct regular inventory counts.
• Receive inventory shipments into point of sale.
• Process all warranty claims.
• Keep the store clean, stocked, and well organized both front of house and back of house.
• Build a weekly store schedule.
• Handle customer escalations.
• Communicate with District Manager & attend regular conference calls.
• Ensure deposits are delivered to the bank in a timely manner.

Skills

Retail Sales

Team Development

Customer Service

Leadership

Communication

Education

High School Diploma or equivalent

Job description

About Us

At ZAGG Brands, we’re at the forefront of innovation, empowering mobile lifestyles in an ever-evolving world. As the creators of trusted brands like mophie, InvisibleShield, and ZAGG, we deliver premium solutions that keep your devices connected, protected, and looking their best. From cutting-edge portable power to industry-leading screen protection and durable phone cases, our products are designed to meet the demands of modern, on-the-go living.

Our culture is rooted in innovation, creativity, and continuous growth. We thrive on pushing the boundaries of what’s possible, combining advanced technology with thoughtful design to create products that elevate your digital experience. At ZAGG Brands, we’re not just responding to industry trends— we’re setting them, leading the way with solutions that empower you to live life untethered. If you’re passionate about shaping the future of mobile technology, come join us and grow in an environment where your ideas are valued, your potential is limitless, and your contributions make a real impact.

Position Summary

The Store Manager is expected to meet and exceed location sales goals, oversee retail operations, and provide a world-class shopping experience to our customers. The Store Manager will lead by example and develop teams to assist customers with the purchase/installation of ZAGG innovative products along with mobile device repair needs. Retail Channel Partners is the Master Franchisor for ZAGG retail stores; managing, owning, and operating stores across the US and CAN. ZAGG is the industry leader in screen protection with their world-renowned InvisibleShield products, Gear4 cases, mophie power, and mobile Bluetooth® keyboards. The Store Manager will be a proud champion of both RCP and ZAGG’s culture.

What You’ll Need To Be Successful

40% Retail Sales

• To Greet and assist customers with the purchase of all ZAGG products
• To Maintain expert knowledge of all ZAGG-branded products
• To Help customers make the best-informed decisions concerning ZAGG products
• To Provide professional installation of ZAGG protection products on customer devices

30% Team Development

• To Set and review goals with team members
• To Create development plans for team members
• To Ensure team members are executing the sales process
• To Train team members to be up to date with the latest products and promotions
• To Conduct regular interviews

10% Inventory Management and Store Operations

• To Conduct regular inventory counts
• To Receive inventory shipments into point of sale
• To Process all warranty claims
• To Keep the store clean, stocked, and well organized both front of house and back of house

10% Managerial Duties

• To Build a weekly store schedule
• To Handle customer escalations
• To Communicate with District Manager & attend regular conference calls
• To Ensure deposits and delivered to the bank in a timely manner

10% Other Duties as Assigned

Skills

• Must be able to work evenings, weekends, and holidays (part-time hours)
• Outgoing, friendly, customer-focused attitude
• Must be highly motivated and driven
• Represent ZAGG in a positive and professional manner
• High ethical standards and personal qualities
• Excellent verbal, written, and interpersonal skills
• Strong organizational skills/team-oriented
• Ability to effectively communicate with co-workers (both written and verbal)

Qualifications

• High School Diploma or equivalent
• 2-4 years experience in a retail or similar sales environment
• Basic computer skills
• Managerial experience preferred
• ZAGG product knowledge preferred

ZAGG is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.